White screen on Boot and CAPS lock and NUM lock LED blinking on HP Pavilion dv - 6 portable 1210sa

Hello

I'm on HP Pavilion dv6 - 1210sa laptop with Windows vista Home Premium (service Pack2). It's the operating system, which is that the laptop came with when I bought in 2010 and later service pack 2 was installed using windows update. I can confirm that my laptop is up-to-date with updates of windows and hp installed periodically. My problem is the following:

Everytime I turn on my laptop, I can hear the noise from the cooling fan and the led power and feather touch volume buttons and a wi - fi light up. However, the screen remains blank and the CAPS lock and NUM lock Dungeon LED flashing with three second gap between two flashes. They Flash together and blink only once in a single cycle. It keeps flashing even after leaving it for 10 minutes. I have to perform the hard reset several times before I can get it started. This problem started a few months ago with the frequency of the problem more and more. It has now reached a point where I encounter this problem on every start and even after the awakening of the laptop computer from standby or hibernation.

I know that the flashing of the LEDs is typical diagnoses, but I was unable to understand the real problem. I know the screen works because I tested using an external monitor to work. It should not be the battery (even if it's crap to maintain charge) I tried to restart the laptop with just AC adapter connected (and battery removed) after having done a hard reset and still, the situation did not improve.

Could someone please tell me what is the problem and what are my options? Think you that formatting my c: / and re - install the OS will solve the problem?

Thank you.

Please come back to me

As long as you keep your files backed up on the outside, it is to you how you want to proceed. First question, however, is you are in warranty or not? If you are in warranty, Yes, call telephone support and will take care to have it sent repair.

If you are no longer in warranty, however, that the repair can be expensive. You could certainly call for an exact quote, but according to the availability of the room, it might be around $200 and for an out of warranty repair. Money would probably be much more effective if they are presented to a new computer.

HP Total Care 1-800-474-6836

BUT, if you're still able to get the it to power (after trying it several times) and you're OK with the disadvantage, it would be nice to hold off on buying a new computer until it failed completely. I hate this word like that but I want to be realistic with you. I'm sorry that you are having this problem. As I said though, your files are the priority. Keep all your documents and photos and other precious files saved on an external hard drive or flash drive. Let me know if you have any other questions

Tags: Notebooks

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