White screen Windows Update in Windows Vista Business

Dear Sir/Madam,
I am writing to you on the white screen of Windows Update in Windows Vista professional.
Description of the problem: our company PC using Windows Vista Business Service Pack 2. Some computers may not be updated. When I check the update of Windows on the PC, it shows the white yellow screen and there is a text: #elementModuleHeaderText #.
On nearly 40 PCs have this problem. Here I show an example of a PC.
OS: Windows Vista Business - Service Pack 2
Product ID: 89576-355-6928971-71708
The suggestions that I made:
1. use the auditor of file system (CFS) to scan system files
Please help me solve this problem.
Looking forward to your support
Thanks & best regards,
At sang Phan Van / MR.
COMPUTER service
Address: 20th floor, Tower of Hoa Binh, 106 Hoang Quoc Viet Str, Cau Giay Dist., Ha noi, Viet Nam
Phone: 84-906-665-115
Office phone: 84-43-755-6500-Ext: 247
Office Fax: 84-43-755-6501
E-mail: * e-mail address is removed from the privacy *.

Hi Mr sang,

Systems on your network are joined to a domain?
If so, they use Windows Server Update Services (WSUS) to get their updates?

If you use WSUS, you should post your question in the forums found here WSUS:

If you do not use WSUS, but your systems are on a domain, you should post your question in the forums Vista IT found here:

If the above do not apply, you find the same update white screen when you run updates under a new profile?
Also, if you connect to a user in safe mode account, you get the same results?

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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