Who is responsible under the law of the consumer?

AM currently in the 2nd year of contract through Virgin for an iphone6 more. After the display update was compromised with gray lines that appear periodically and become unresponsive. reboot would temporarily solve the problem, have tried all the other Inc. factory etc. It took to the Genius Bar at Apple who took apart and says that the phone is in good condition, no signs of misuse or damage it. They said that for them to replace it, as one does not buy the phone at home, it would cost £229, but through consumer law, could cost us nothing, but it must be by point of sale, i.e. Virgin. Now next to the phone to Virgin, first phone call went well, saying: it could be repaired by the consumer's right and they fix it but suggested another fix. Fix did not work and we telephoned again only to be told that as he was out of the year, had nothing to do with them and to Virgin arrange repair through Apple would cost US £260. A Manager promised to call me back Monday. The question, because this issue isn't our fault, will the way consumer right, who is in charge, Apple or Virgin as both say it's the other?

Thank you very much

Have you already checked the version of guarantee for the United Kingdom on this issue?

https://www.Apple.com/legal/warranty/products/UK-Ireland-universal-warranty.html

Apple has a one-year - limited warranty, after this period of warranty they offer allows you to replace the phone if you are willing to pay for service 'Off-guarantee', which is a reduced price for a new device.

Model Screen repair Farm service Maximum fees out of warranty
iPhone 6 sec more £ 126,44 £ 66,44 £ 256,44
iPhone 6 Plus £106,44 £ 66,44 £ 256,44
iPhone 6 s £106,44 £ 66,44 £ 236,44

copied from the pricing of the Service - Apple support iPhone

Tags: iPhone

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