Why Adobe 'recommend' webchat as a support channel... so constantly try to move to another channel (community)?

Why Adobe 'recommend' webchat as a support channel, then once the webchat starts, say that they transfer you to another team (black hole?) and then continue to send automated, messages trying to move me to another channel? the WORST experience of webchat I ever had... always waiting for back them on the cat - any activity other than automated 'shift' messages for almost an hour now!

Is this a normal webchat for other CC users experience or am I just bad luck?

It is unfortunately common.

You can try to get help both: state your problem here and contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

Tags: Adobe

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