Why backup with Xperia companion take so long? (2 days)

Hello

why backup with this tool takes so long. The information bar, says phone has 15 GB. After 24 hours, about half is saved. Make backups with other tools is done in less than an hour :/

Everyone knew what goes wrong?

THX a lot.

best,

Meg

Hello

I live in France and I have the same problem with the Xperia for Windows companion software. I bought the new XA Xperia a week ago. I connected with USB on my computer, I started companion Xperia and I launched the backup point. I selected all the boxes (documents, contacts, photos, videos, music). The backup process took several hours (4 hours precisely) and stopped at about 50% without any error message. So I cancelled the process of backup at this stage.

I tried a new backup process by selecting only 'music' backup piece (I 314 music this cost 1.3 GB on the Xperia XA) and here, it worked and the backup process took about 5 minutes and finished.

So, there's a big problem with the companion software when all the boxes of the savepoint are checked.

I contacted Xperia Care France and Xperia care told me this very short message: "(1) (download the software companion Xperia 2) (plug the Xperia XA your computer 3) launch of the companion software and follow instructions on the companion show...» »

For example, to get help, I write this message on this forum for Xperia. Please help me or tell me which Android App that I can use to back up my data (contacts, documents, settings, photos, music, videos).

Tags: Sony Software

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