Why can I add an airport Time Capsule not in the list of products under 'my profile to support?

Apple allows to record your TCs Airport?

The serial number has been entered correctly, and on all of my accounts of ID, I get the same error message appears. (see screenshot above)


I am doing the impossible?

Kind regards

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Apple do not consider the most convenient airport and more than one device... There is no direct applecare for it it's just like a keyboard or a mouse.

Tags: Wireless

Similar Questions

  • I just can't get my Airport time capsule on the internet.

    I bought an airport Time Capsule and a MacBook Air, have set up their, I access my files inside the airport TC, but I can't access the Web, away from home.

    What should I do?

    It is necessary to have a Mac at home connected to access?

    Setup using Airport utility it does not appear to me the ability to access over WAN. How can I do?

    I already configured the back to my mac option.

    Can someone help me?

    Please take a look at the following airport user tip for, at least, three methods to access your Time Capsule from a remote location.

  • How can I connect my Airport time capsule to my WiFi network so he just backup my Mac and not extend nor want to be a base station

    How do I connect/install my time capsule airport to my new WiFi network so she just backup my Mac and not to extend my WiFi or want to be a WiFi hotspot

    There is no way to connect a TC to a wifi network. It must be connected by ethernet to the main modem or to the router.

    I don't understand what you're asking...

    If you want that the backup more wireless computer... How the TC cannot work as Wifi hotspot... It's impossible.

  • How can I connect my Airport time capsule to the nbn optus

    I just got the NBN Optus connected and time capsule doesn't seem to work, can anyone advice on how to connect. I connected to a modem (Sagem Fast 38640op) with cable but the mac does not expect a return to the top

    You should do a full factory reset on the TC...

    Repeat the installation... and it should work correctly in bridge and create a wireless network.

    The Sagemcom really poor wireless but you can leave it on... use it for your network wireless of comments.

    This is my normal configuration guide... but there are a few specific pieces to network problems with the operating system later as Yosemite or El Capo.

    Start from a factory reset. No files are lost on the drive hard in doing so.

    Universal factory reset

    Turning off the TC... That is, remove the power supply cord or the power at the wall outlet, wait 10 seconds... Hold the reset button... be nice... Turn on always even now in reset... and keep holding in for another 10 seconds. You may need assistance because it is difficult to hold in reset and power on. It will show the success quickly flashing led front. Release reset... and wait a few minutes for the TC to reset and return with the factory settings. If the front LED flashes quickly you missed and simply try again. The reset is quite fragile in these... Press the key while it is just click away and not more... I've seen people bend lever or even break. I use a toothpick as a tool.

    NB. None of your files on the hard drive of the TC are removed... This simply clears the settings of the router of the TC.

    The installer the TC.

    And then redo the configuration of the computer with the Mavericks - Yosemite - ElCapo. (MYELCAP)

    1. the use of very short names... NO APPLE RECOMMENDED names. Without the space and pure alphanumeric characters.

    for example TCgen5 for the base station and the name of the TCwifi wireless.

    If the problem is using wireless TC24ghz and TC5ghz with fixed channels as it also seems to help stop the nonsense. But it can be tried in the second round. IE, plan on a first and second series of changes to fix this... If all goes well... I note other steps can you tour2.

    2. use all passwords also consistent with 1. but maybe a little longer. IE 8 and 20 characters of mixed cases and numbers... no alphanumeric non-caracteres.

    3. If the TC is router, you can ignore this point. It is only a problem when the TC is bridged.

    If ensure that the TC is always the same IP address... you will need to do this on the main router using a dhcp reservation... or a bit more complex setup by using the static IP address in the TC. But it's important for deriving from intellectual property in all directions when MYELCAP do not remember his name for 5 min after a reboot done for poor network management.

    4. check that your share on the computer name does not change... Make sure that it is also in line with the above... short without space and pure alphanumeric... but this change will mess up your TM backup... so be prepared to make a new, full backup. Sorry... keep this one for the second round, if you want to avoid a new backup.

    5 attach the TC disc into the computer manually.

    In Finder, go, connect to the server in the main menu,

    Type in SMB://192.168.0.254 (or whatever ip of TC is that you made static. It's a default router 10.0.1.1 and I encourage people to stick with it unless you know what you're doing).

    You can use the name... SMB://TCgen5.local where you replace TCgen5 with your name of TC... local is the default domain of the TC and does not change.

    However the names are not so easy as... the IP address nor reliable. They are not at least not in Yosemite. The field can also be a problem if you are not clogged or wireless directly to the Treasury Board.

    6. ensure that IPv6 is set to link-local only in the computer. For example wireless open network, wireless and Advanced preferences / TCP/IP... and the difficulty of IPv6. link-local only. Do the same for the ethernet if you use it.

    It is a lot more jiggery pokery, you can try, but the above is a good start... If you still find not reliable... don't be surprised.

    You may need to do more work on the computer itself. for example, to reset the NVRAM/PRAM/SMC... helped some people. A clean installation of the operating system is also useful if you update installed.

    https://discussions.Apple.com/message/29202159?ac_cid=ha123456#29202159

    Let us know how you go.

  • Airport Time capsule not found

    My time capsule is not backup using time machine. My computer can't find it. Here is the message I get when I try to manually back up:

    The backup drive is not available. Make sure that the backup disk is connected, or select a different backup disk.

    I unplugged the capsule of time and still nothing. I have however reset my wifi last week and this is maybe the reason why I lost the connection? Do I have to reset my capsule? PS. the light on the time capsule is green so its supposed to work properly.

    Ive also tried to manually connect to my backup drive and nothing.

    Can I reset my capsule? What are the consequences of this?

    Thanks for your help.

    Turn off your Mac and your Time Capsule

    Wait a few seconds, then put back them up again and wait a few minutes

    If you open AirPort Utility on your Mac... (Finder > Applications > utilities > AirPort Utility)... appear to time Capsule?

    Time Capsule appears there under the shared position on the left side of a Finder window Panel?

    There is more to do... but these things have to work before you can move forward.

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  • Why didn't I go and turn my Airport Time Capsule to be able to backup?

    Hello.

    Why didn't I go and turn my Airport Time Capsule to be able to backup? It has been like this from day one. At the point where I keep my iMac off for a few days, my Time Capsule airport must be enabled and the new in order to save. Any suggestions?

    Concerning

    Simon

    Hello Ladro Maltese,

    Thank you for using communities of Apple Support.

    If I understand your message when you shut down your iMac a few days and then go back on you have to turn off your Time Capsule, then on again as well. I know how it is important for you to be able to have your Time Capsule works well. The first step that I recommend is to make sure that your Time Capsule firmware is up to date.

    This article includes information about how to manually and automatically check updates the firmware for your Time Capsule:

    Keep your base station to day.

    After updating the firmware see if the problem persists.

    Best regards

  • Time machine can finish no backup on airport time capsule

    Time machine can finish no backup on airport time capsule.

    explanation: there is no access to the/volumes/data-1/macbook diskcopiefile xxxx.sparsebundle that is used to back-up pro (error (null))

    The network failed to halfway through the backup.

    To resolve this problem, we need to know your complete network type.

    This modem do you have? Brand and model please.

    Who is your ISP? It is important for the IPv6 configuration.

    What model is the TC?

    What the configuration of TC in the network?

    How old is the MBP? If you have an ethernet port that you use it instead of wireless?

    Is this a first backup? Or were you works well for awhile and it's broken now?

  • can I use airport express to extend the range of my Airport time capsule

    I want my airport express (model 1382) to be subordinated to the time capsule (ver. 7.7.3) and I'm on a different network. Is this possible?

    Do not know what you mean by 'subordinate' here... and you do not specify if the AirPort Express terminal connects to the Capsule using a permanent, wired Ethernet cables... or... If you want to try to have the AirPort Express to connect wireless to the time Capsule.

    The method cable would be far superior to the method wireless in terms of performance and 'slide' on the Time Capsule wireless.

    You also did not indicate what device... a Mac, an iPhone / iPad, etc that you want to use to configure the AirPort Express Terminal.

    So, when we have more information, we can provide you with an accurate answer to your question.

  • HOW THE AIRPORT TIME CAPSULE WIRELESS NETWORK IS PROTECTED?

    I implemented the airport Time Capsule, using a DSL modem connected to the internet as its bridge.  MacBook Pro was used for initial set up by the bolt of lightning to Ethernet connector and then disconnected and works perfectly.  Now, I would like to use Wi - Fi for my Samsung phone not iOS.  On the Samsung wireless I connect to my home network using a password.  Well, I don't think that a password was never set.  How can I configure my wifi at home to establish a password?   I don't think that the modem settings should enter in solving this for me, but I'll add that the modem required a static IP address be entered for this connection when its router features have been disabled for the connection of bridge.

    If the Time Capsule (TC) provides the wireless network, then you can secure it using AirPort Utility, as follows:

    • Run the AirPort Utility.
    • Select the TC and then, select change.
    • Select the wireless tab.
    • In the wireless security, select the type of security. I highly recommend that you choose: WPA2 Personal
    • Enter a password in the field password wireless. Enter the same password in the verify password.
    • Select Update.

  • Airport Time Capsule and change provider to wide band

    I recently changed my broadband provider and need help with my Airport Time Capsule. I currently have backup via an ethernet cable wireless for Macbook Pro and iMac, Plug and connect every day (although I've never been certain that it's the right or even the simplest method.)

    (1) that I have to back my TC and, if so, should what steps I take?

    (2) should what changes I make on the iMac and Macbook Pro?

    (3) when I bought the TC on the local Apple Store, I was told there was a way in which I could have the TC located in another room of the House, connected wireless constantly and discreetly safeguard to avoid Plug and connect the cable manually each time.  I have sought confirmation of this but could not find any instructions.  Expert advice would be very welcome.

    Thank you very much.

    If your router broadband main has changed, it is often necessary to reset the TC factory and redo the installation.

    I don't know if your main router has been changed as well as the offshore service provider broadband, but if so, then, reset is necessary. Only if the TC was bridged it can be left to himself... so to speak.

    1. to answer this, I need to understand why your backup is not configured for continuous backup now.

    2. of course, it is difficult to answer this question without knowing 1. but I'm not sure why you are constantly plug and unplug the TC.

    How the iMac's internet? It is connected by ethernet to the main ISP router and then you are exchanging autour cables because the TC is not configured in the network?

    Same thing with the MBP...

    3. what said you was not quite correct...

    The TC, FAILED to connect on the main wireless router or the modem... it must use ethernet. However, ethernet can run in the next room in the House and can backup from there without problem... more wireless computers.

    You can do wireless links by adding a second router wireless to apple... but makes it much more complicated but also less reliable. Wireless links are unreliable enough without adding a second.

    The best configuration is the TC directly connected by short cord to the main modem or to the router provided by your ISP. Then tell me the make and model of this device.

    If you were hoping for hitting the autonomous TC and connect wireless to the main router which is not going to happen. Apple makes their routers NOT interface with any other wireless brand.

    Tell me how the iMac connects to internet and MBP as well.

  • Airport Time Capsule does not completely erase

    1. I sell my Time Capsule airport.  I've referenced the article here: check, repair, or erase a disc AirPort Time Capsule - Apple Support.

    2 - I have completed each step, as shown in the article and place the drive to perform a secure erase drive with 7 assists, which was completed in a little less than 24 hours.

    3. I then checked to ensure that it has been erased and when I click on the Time Machine preferences it says that there are 2 TB 2 TB.

    4. However; He also has dates marked for the "oldest backup" and "Last backup", which I would have assumed that there is no data stored, to include my more old and more recent data backups.

    5. Furthermore, I checked to see why he had these dates and clicked "Enter Time Machine".  To my surprise, there are a number of very recent backups between now and the date of the "more old backup.

    Note:

    6. the time Machine airport has been recorded since mid-September.  It was unplugged and stored in its intact original packaging.  I took it out a week or two just to check there and have been using it without any problem - works perfectly and perform backups.

    7 - the 'oldest' backup is dated the day I put the unit in stock.  It seems that there is no other 'safeguards' existing before that date; However, when I scroll back in time Machine, there are windows that appear earlier on this date in September, but there are no dates on top of these windows and I can't access it.

    8 as mentioned, it is said that 2 TB to 2 TB is available, so for me it's contradictory?

    9 - the device is connected to the internet and my computer has access to the unit all the time he was leading the erase process.

    10. I did not attempt to restore from any of these previous dates in the case of an error, and I lost everything!

    11 - Time Capsule airport is one of the newer models (tour version) purchased, I think, fall of 2014 or 2015 spring.

    Get help to help me erase this disc completely would be very well appreciated.  Thank you.

    See you soon

    Dave

    3. I then checked to ensure that it has been erased and when I click on the Time Machine preferences it says that there are 2 TB 2 TB.

    It is truly erased... It would show a loss of ability otherwise.

    4. However; He also has dates marked for the "oldest backup" and "Last backup", which I would have assumed that there is no data stored, to include my more old and more recent data backups.

    This information is stored in the local plist... you also need to reset your local time Machine.

    5. Furthermore, I checked to see why he had these dates and clicked "Enter Time Machine".  To my surprise, there are a number of very recent backups between now and the date of the "more old backup.

    Time Machine can make snapshots the... so when the TC is not available it stores the files in your hard drive... This makes it confusing to people.

    11 - Time Capsule airport is one of the newer models (tour version) purchased, I think, fall of 2014 or 2015 spring.

    In the Time Machine disk tab... Make sure that it always shows full disk is available. So it should show up here at 2 TB free as in Time Machine. As long as this is the case, you're good to sell.

    Do a quick erase... and disconnect it from your network. Do not put it back. Time Machine can still detect it's available... did you do a factory reset you need to do this as well to get rid of your passwords etc.

    Start from a factory reset. No files are lost on the drive hard in doing so.

    Universal factory reset

    Turning off the TC... That is, remove the power supply cord or the power at the wall outlet, wait 10 seconds... Hold the reset button... be nice... Turn on always even now in reset... and keep holding in for another 10 seconds. You may need assistance because it is difficult to hold in reset and power on. It will show the success quickly flashing led front. Release reset... and wait a few minutes for the TC to reset and return with the factory settings. If the front LED flashes quickly you missed and simply try again. The reset is quite fragile in these... Press the key while it is just click away and not more... I've seen people bend lever or even break. I use a toothpick as a tool.

    NB. None of your files on the hard drive of the TC are removed... This simply clears the settings of the router of the TC.

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    I am running OS X Capitan 10.11.3 on an early 2015 MacBook Pro.

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    Dale

    I can't find the instructions on how to proceed and AirPort Extreme do not seem to apply.

    Hmm.  A time Capsule is an AirPort Extreme with a built-in hard drive, so what works for one should work for the other and vice versa. You might be looking at old operating instructions?

    Since you've decided to add a new modem, Time Capsule will be reset back to the default settings and then set it up again to work with the new modem.  Apple installation "wizard" will guide you in installing the time Capsule, by appointing a wireless network, set up a password, etc, so the process is very easy to name.

    The installation provided with your Time Capsule Guide goes on how to set up the time Capsule.

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