Why can my customer receive e-mails from my iPad but not my IMac?

Hello, I have an iMac OS X Yosemite, Version 10.10.5, 3.5 GHz Intel Core i5, 16 GB 1600 MHz DDR3 and an iPad. Last year, I worked with a client, have no difficulty emailing back. I use Yahoo Mail. Recently, my customer migrated from Lotus notes to Outlook (version 2010) and cannot receive my email from my iMac. Only they can, however, make from my iPad. It's the explanation of their IT Department. "I have recently gone from Lotus to Outlook. When I was on Lotus our security does not come into conflict. When I migrated to Outlook the Outlook security is that collide with your security is why I do not receive emails sent through your computer. Safety on the iPad is different and is compatible with my computer which is why emails sent from your iPad come to me. "We tried to check SPAM, junk mail, basic troubleshooting. I'm not big on technique and I need to be able to send this email to the person of my computer. Help, please!

Is the address of the customer e-mail different since he switched to Outlook? If so, have you changed his e-mail address in your Contacts? My guess is when you type an email to that customer and you start to overlay in his name in the of: domain, Mail automatically fills to its OLD yahoo.com email address.

If you have two email addresses on your iMac for this customer - one for his old account from yahoo.com and one to his new Outlook account, delete the OLD e-mail address to your Contacts.

Tags: Mac OS & System Software

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