Why can't I delete the queue on my laptop.

I have a Photosmart C6380 all in a printer on net work and computers has a document in the queue who didn't Cancel.  The laptop is a HP pavilion dv6000 with windows 7.  I tried to cancel the document without success, it says it is deleting, but never does. I tried to reboot several times, but it does not help.

Try print Diagnostic Utility I've linked below to clear the queue on the DV6000.

Printing problems? Try the HP Print Diagnostic Utility

Let us know if it worked

Tags: HP Printers

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