Why can't scan my document with my printer hp deskjet 2050A

Dear microsoft, I can't scan a document with me hp 2050 deskfet has.

Hello Ella,.

Thanks for posting your query on the Microsoft Community.

According to the description of the problem, you are unable to scan your document with the HP Deskjet 2050 printer. To scan a photo or a document from the Control Panel on your computer, make sure the computer is turned on, the long printer driver is installed and the HP printer is connected to the computer with a USB cable, a cable network (Ethernet) cable, or on your local wireless network. If one of them is missing then it might be a chance that it will not scan.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. It was working fine before? If Yes, did you significant changes before the show?
  2. Are all the device drivers and updates of Windows updated?

Try the steps in the following methods and see if it helps you to solve the problem.

Method 1

This tutorial is designed to help you identify and fix common printer problems in Windows, including print errors, print spooler errors, and other issues that could prevent you from printing.

Solve printer problems

http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Method 2

If the problem persists, I recommend that you completely uninstall the part-time driver that has been installed on your computer and then download the latest driver on the printer again manufacturer site.

Step 1: Try to remove the printer by following the steps described in the following Microsoft Article.

http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

Step 2: Find and install printer drivers in Windows 7.

http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

Additional information:

You can consult the HP article to know how to scan a document.

How to perform a scan: from the control panel

Get back to us with all the required information and the result of proposed suggestion, we will be happy to help you further.

Kind regards

Tags: Windows

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