Why do I often keep my modem closing and then restarting in order to stay in touch?

It is a modem from Verizon and about 3 years.  I'll be in the middle to send him something, or by browsing a site, and all of a sudden the lights start blinking furiously.  I have to then turn off, wait and start again then compose a message.

Thanks for all the help, and I don't know there will be MORE questions, because I'm not as savvy PC, but try to learn ;-).

Bobbie

You must determine if the modem is in fault, or something else.

Next time the problem occurs, instead of power cycling your modem, stop and turn off your PC. Then restart your PC. See if the problem has disappeared or that it still remains.

If the problem persists after restarting your PC, then the problem is probably in the modem. Call Verizon and INSIST that they replace it.

If the problem goes away after you restart your PC, then the problem is likely to be caused by a problem (hardware/software) in your PC. Check / replace the cable between the modem and the PC (or between the modem and your router).

Try closing your browser, and then restarting your browser... the problem goes away.

If you have (or can borrow) a second PC, unplug your PC and connect the second PC to the modem and see if the problem persists.

If the modem is connected to a router (and your PC is attached to the router), then cycle power to the router to see if the problem goes away. If it's a very old router, consider replacing it.

If your PC is wireless, try to fix your PC with an ethernet cable (and disable your wireless network card and allowing your ethernet adapter) to see if the problem goes away.

Good luck!

EDIT: You can also use your antivirus software to perform a full scan of your hard drive (just to rule out the possibility of the problem caused by a virus trying to 'phone home').

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