Why does not update my creative cloud? (Error code 87)
When I start my computer the creative cloud trying to update but stops at 2%. It gives me a message that says "another installer is running which must be closed before the update of this product. Please close the other setup programs (error code 87). I have no other installers open I know. Any ideas on how to solve this problem?
Hello
I would ask you to please follow the instructions below.
- Click on quit to quit the installer.
- Close the other configurations of Adobe:
Windows
- Right-click the taskbar, and select Task Manager.
- Select the processes tab, and then select Show processes from all users.
- Select any process PDapp.exe or setup.exe, and then click on end process.
- Repeat for all additional instances of process PDapp.exe or setup.exe.
Mac OS
- Press Command + Option + ESC.
- In the Force Quit Applications window, select PDapp or Adobe installer and click on force quit.
- Repeat for all additional instances of applications.
- Re-run the installation program.
Hope this will solve your problem.
Kind regards
Hervé Khare
Tags: Adobe
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