Why does not update my creative cloud?  (Error code 87)

When I start my computer the creative cloud trying to update but stops at 2%.  It gives me a message that says "another installer is running which must be closed before the update of this product.  Please close the other setup programs (error code 87).  I have no other installers open I know.  Any ideas on how to solve this problem?

Hello

I would ask you to please follow the instructions below.

  • Click on quit to quit the installer.

  • Close the other configurations of Adobe:

Windows

  • Right-click the taskbar, and select Task Manager.

  • Select the processes tab, and then select Show processes from all users.

  • Select any process PDapp.exe or setup.exe, and then click on end process.

  • Repeat for all additional instances of process PDapp.exe or setup.exe.

Mac OS

  1. Press Command + Option + ESC.
  2. In the Force Quit Applications window, select PDapp or Adobe installer and click on force quit.
  3. Repeat for all additional instances of applications.
  4. Re-run the installation program.

Hope this will solve your problem.

Kind regards

Hervé Khare

Tags: Adobe

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