Why don't any Adobe can help me? It's the worst customer service of worlds on the planet company!

Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.

On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.


My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.


I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.

I am seriously considering going with another NLE after affects.


How can a company that has the right products to treat their customers so badly?


It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.


Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.


Your file number: 0216100824

You are now chatting with Joshua.

3:00:08 PM CDT

Marie Laure:

Hello! Welcome to the Adobe Customer Service.

3:00:18 PM CDT

Marie Laure:

Hi Daniel

3:00:21 PM CDT

Daniel Brown:

Hello

3:01:14 PM CDT

Marie Laure:

I understand that you are looking to change the name of the country in respect of the account. Is this correct?

3:01:18 PM CDT

Daniel Brown:

Yes

3:02:06 PM CDT

Marie Laure:

I see that the name of the country in respect of the account is the Mexico.

3:02:49 PM CDT

Daniel Brown:

Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

3:03:42 PM CDT

Marie Laure:

I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

3:04:39 PM CDT

Daniel Brown:

But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

3:06:34 PM CDT

Daniel Brown:

PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

3:07:23 PM CDT

Marie Laure:

Can I transfer the chat to our sales team as they will help you better?

3:07:27 PM CDT

Daniel Brown:

Ok

3:08:30 PM CDT

Marie Laure:

Please stay on the line while I transfer the cat.

3:08:35 PM CDT

Daniel Brown:

Ok

Please wait while transfer you to an operator at Adobe Sales.

Thank you for your patience.

In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.

You are now chatting with Joshua.

3:08:56 PM CDT

Marie Laure:

Hello! Welcome to the Adobe Customer Service.

3:08:56 PM CDT

Marie Laure:

Hi Daniel

3:08:56 PM CDT

Daniel Brown:

Hello

3:08:56 PM CDT

Marie Laure:

I understand that you are looking to change the name of the country in respect of the account. Is this correct?

3:08:56 PM CDT

Daniel Brown:

Yes

3:08:56 PM CDT

Marie Laure:

I see that the name of the country in respect of the account is the Mexico.

3:08:56 PM CDT

Daniel Brown:

Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

3:08:56 PM CDT

Marie Laure:

I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

3:08:56 PM CDT

Daniel Brown:

But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

3:08:56 PM CDT

Daniel Brown:

PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

3:08:56 PM CDT

Marie Laure:

Can I transfer the chat to our sales team as they will help you better?

3:08:56 PM CDT

Daniel Brown:

Ok

3:08:56 PM CDT

Marie Laure:

Please stay on the line while I transfer the cat.

3:08:56 PM CDT

Daniel Brown:

Ok

Please wait while transfer you to an operator at Adobe Sales.

You are now chatting with 'Phillip' at Adobe Sales.

3:09:14 PM CDT

Daniel Brown:

Hello Phillip

3:09:17 PM CDT

Phillip:

Hello Daniel, greetings!

3:10:03 PM CDT

Phillip:

I see you want to place the order of creative cloud to 49.99 per month, am I right?

3:11:54 PM CDT

Daniel Brown:

Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.

3:12:57 PM CDT

Phillip:

I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada

3:13:33 PM CDT

Phillip:

In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.

3:13:55 PM CDT

Daniel Brown:

You can connect?

3:14:31 PM CDT

Phillip:

It's better that you call at the 800-833-6687

3:14:35 PM CDT

Daniel Brown:

no no no

3:14:59 PM CDT

Phillip:

Well, I would like to transfer this cat.

3:15:03 PM CDT

Phillip:

Please stay on the line

3:15:22 PM CDT

Daniel Brown:

three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have

3:16:58 PM CDT

Phillip:

I'm sorry for that

3:17:11 PM CDT

Daniel Brown:

Yes $50... I'm sorry as well

3:17:32 PM CDT

Phillip:

I'm transfer now

3:17:35 PM CDT

Daniel Brown:

your phone costs cost me more than the service I want

Please wait while I transfer you to an operator at the Adobe Service.

The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID

Tags: Adobe

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  • I offered him my iPad to my father, and it was forgotten not only apple ID, but also by e-mail. the ipad needed to activate the icloud since its ios 9.3 update. You can help me to unlock the ipad without the iCloud. I have evidence to prove that it's mine

    I offered him my iPad to my father, and it was forgotten not only apple ID, but also by e-mail. the ipad needed to activate the icloud since its ios 9.3 update. You can help me to unlock the ipad without the iCloud. I have evidence to prove that it's mine

    You need to take it to an Apple Store with a dated receipt to prove that you are the original owner/purchaser. It's possible Apple may be able to release the lock. We can not help you with it.

  • You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445

    You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445

    You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445

    You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445

    try to enter

    43061481

  • I'm trying to uninstall Verizon's VZ Access Manager. I get "invalid UNINSTALL Uninstall Wise. LOG file. How can I get this off for Verizon can help me to get the new drivers installed?

    I'm trying to uninstall Verizon's VZ Access Manager.  I get "invalid UNINSTALL Uninstall Wise. LOG file.  How can I get this off for Verizon can help me to get the new drivers installed?

    Hello retabox, welcome.

    It would seem that the installer is corrupted. I recommend trying to use the Windows Installer Cleanup utility to force - to remove the application. Try this:
    2. click on the download link in the middle of the page
    3. save the file to your desktop or just click Run the installation of the application
    4. once the application is installed, open the utility. The utility must be located in the menu START under (START > programs > Windows Installer...)
    5. in the utility, find the application you want to uninstall, and then click the button 'delete' below
    6. once removed, restart the computer and see if you can reinstall the application
    Let us know if it works,
    Thank you!

    Ryan Thieman
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • I want to create my menu widget, but I don't know I can has created, I have the french version and request of muse please I need assistance to complete my website

    I want to create my menu widget, but I don't know I can has created, I have the french version and request of muse please I need assistance to complete my website. I want to know so if we create a box of e-mail with muse mail when the site is fully finished and after publication. I need an answer today please. Thank you. God bless you

    Hi Esther.

    If you mean manual creation Menu, then Yes, it is possible. Drag the widget menu a menu, go to the Menu Options and change the Menu Type to manual.

    About the mailbox Muse is a design software. It does not provide the functionality of e-mail. You should check with your hosting provider.

    Kind regards

    Aish

  • Windows credentail Manager / SSO question, hope someone can help me out on the following problem that concerns me a fews months ago.

    Currently, our network has replaced a border router that connects to a Checkpoint firewall. After the replacement, the SSO service is fully does not. When you use IE to access my company's intranet, he invites me user intranet and pw whenever I close IE and reopen. I find that the credentials are already stored on the Credential Manager. However, the guest continues to show every time I run the application IE. Most users under this router with the same problem.

    In addition, the problem is not limited to EI. It happens on the Outlook as well.  I would really like to know

    (1) why the credentail crib does not work?

    (2) what is the mechanism behind?

    (3) is it possible the problem caused by the firewall and router? If Yes, what should I do on them to make the window manager of credentials to work?

    Hello
     
    Thanks for posting your question in the Microsoft Community forum. We are happy to help you.
    The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums. You can follow the link to your question:
     
    Kind regards.

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