Why I can't have a decent resolution of my Macbook Air with an external monitor?

MacBook Air 13 "(early 2014)

I bought a Samsung S32E590C 32 '' nice monitor but cannot get above 1920 x 1080 @ 60 Hz (1080 p) using Thunderbolt to HDMI. The resolution is so low that I can't use the screen correctly. I'm afraid I won't be able to get a better resolution with my Macbook Air and will have to sell the monitor...

Suggestions please.

Hi sansthwaites,

Welcome to the communities of Apple Support! I'm sorry to hear you're having problems with your MacBook Air and your new view. I'm sure we can help you understand what can happen.

Based on your model described, it seems that the beginning of 2014 MacBook Air should be able to produce a somewhat higher resolution for a monitor external, as shown here:

Graphics and video Support

  • Intel HD 5000 graphics card
  • Dual display and copy video: simultaneous support for native resolution on the built-in display and up to 2560 by 1600 pixels on an external display, both at millions of colors

MacBook Air (13 inches, beginning 2014) - technical specifications

However, the max possible resolution may be limited by the type of connection, or the specific adapter you use. For example, this Mini-DisplayPort-HDMI adapter supports up to 4 K (~ 3840 x 2160) resolution:

Belkin 4 K Mini DisplayPort to HDMI adapter - Apple

.. supported .While this Mini-DisplayPort-HDMI adapter only supports 1920 x 1200:

Amazon.com: AmazonBasics Mini (Thunderbolt) adapter DisplayPort to HDMI: computers & accessories

Then how you connect to an external monitor can certainly affect the maximum resolution available. In this case especially, however, I suspect that the issue is actually the screen itself, as it appears from the Samsung S32E590C screen to list a 1920 x 1080 max resolution:

Support - curved screens S32E590C | Monitors Samsung

I hope that was helpful.

See you soon

Tags: Notebooks

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