Why I have problems to download the trial version of After Effects?

I tried to download the trial of After Effects., but when I click to download the trial version displays a yellow triangle under that, there is a text that says: "Some problems are happening. Try again later. If the problem persists, contact Customer Support ". I contact customer support and appears "I want to download a trial version" I clicked and appears five instructions (sorry if they appear in Spanish): 2016-01-01.png

I did all the instructions, but when I go to the main page of After Effects and I click on "download free trial", appears the same triangle and the same text again (this is the text with the yellow triangle).

2016-01-01 (1).png

Please someone help me! I don't know what to do more.

I do not know if I describe my problem very well... I'm Spanish and I have a very low level of English...

Maybe it's a false error that hides the real problem... a 32-bit computer

You MUST have a 64-bit computer and operating system... What is your computer?

-Programs are supposed TO not view or download if they are not installed on your computer

MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

Tags: Adobe

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