Why is my iPhone 5 number listed as 'unknown' and not listed in iMessage and FaceTime?

I am a customer of StraightTalk. Originally, I had an iPhone CDMA 5 purchased directly from this company. After three years, the battery swelled and I came out of the Apple Store on Thursday with a replacement. After inserting a SIM to speak directly into the device and setting up, I can make calls, send text messages, use the cell data, etc.

However, my phone number in the settings is listed as 'unknown', and it is not listed at the top of the contacts screen. I can't send messages in my phone number iMessage, because it is not even listed as an option. Ditto for FaceTime. After several hours on the phone with Straight Talk, they determined that my phone service is configured properly, and it is a phone number.

Does anyone have a solution for this? It is incredibly frustrating that the iPhone 5 does every thing I need to do, and I prefer to keep my phone from replacement $ 75 for three years before moving on to an iPhone SE.

Hello, smirza!

Thank you for using communities of support from Apple!  What I understand in your post, you got a replacement iPhone 5 and have found that your phone number is not listed in settings > phone and iMessages/FaceTime.  Your number should certainly be in all those places, so I'm happy that you came here, then we can help you understand what is happening together.  Check with your mobile provider was a big first step.  I have other ideas for you as well:

  1. It seems that you already have the latest version of iOS (9.3.4), but we will also check your carrier settings are up to date: iOS: update your carrier settings
  2. If you haven't already done so, save your iPhone on iCloud or iTunes: How to backup your iPhone, iPad and iPod touch
  3. On your iPhone, go to settings > Contacts > My Info and make sure that your personal contact (with your iPhone phone number) card is selected.
  4. Go to settings > phone > my number and see if you are able to manually, enter your number and save it.
  5. If none of these steps work, try to restore your phone from the backup that you made: restore your iPhone, iPad or iPod touch from a backup
  6. If you still don't see your issue, try restoring your phone as a new and see if your number is: use iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory settings

Have a fantastic week!

Tags: iPhone

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