Why is Windows 7 on laptop not allowing streaming Optimum (cable service to laptop via app streaming.) Application

My local cable company (Optimum) has released an application that simply creates an interface by which I can control all the features of my home DVR from any laptop to the wireless network.  I t also allows to broadcast live from any channel, as if you were watching on television.  When I run the application, it says the following message "alert Live streaming for HDXYZ (i.e.:HDCBS): this channel is currently unavailable on this device."

They can't help and I think that there is something that I encouraged not to do Windows or a licence, but I'm lost.  If anyone can help I would really appreciate it.

Hello

If it works well before?

I suggest you to uninstall and reinstall the Optimum application and check if the problem occurs. Follow these steps:

Step 1:

Uninstall the program software and features, follow the steps in the link:

http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

Step 2:

After above step, install the Optimum application and check if the problem occurs.

For any consultation you have a look at the link:

http://Windows.Microsoft.com/en-us/Windows7/getting-started-with-media-streaming

If you have problems with a specific application, you can contact support for assistance.

Tags: Windows

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