Why my access code does not have the activation code for activation of the CS6?

I installed CS6 on a stand-alone computer.  I went through the process of activating offline, but the access code that was generated will not produce an activation code.  I tried several times and even tried another after 7 days without success.  When I enter the code and serial number, he told me that the two are not valid.

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Serial number and activation support (non - CC)

http://helpx.Adobe.com/x-productkb/global/Service1.html

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