Why my activity log is not up-to-date on security for the family?

I changed my email address on my microsoft account and added a new one. It will not remove the old e-mail account. I also can't progress reports updated on my child account. What can I do?

Hi Janice,.

For your account number, please create separate in the accounts Microsoft forum thread because they are the only one who can better address your concern.

On the question of parental control, not be victim of reports as the child user account is still associated with the former Family Safety parent email. To resolve this problem, you must re - set the parental controls by using the new parent account. Please follow these steps:

1. open the client of parental controls on your computer.

2. on the upper right side of the parental control window, click the icon to get the latest settings from the Web site . After a few seconds, it displays a dialog box saying that there is no accounts on your computer. Click set up the Family Safety.

3. If the dialog box has not shown, please uninstall the parental control on your computer in order to remove the link to child accounts with parental control. Then, reinstall the client of parental control again. You can download the latest version here.

4. connect again to the customer to parental control using the parent account.

5. follow the on-screen instructions to set up parental controls.

6. sign in to the to http://familysafety.microsoft.com using the parent account and change the settings (including activity reports) according to your preference.

7. open again the parental control client, and then click the icon to get the latest settings from the Web site on more time.

Thank you!

Tags: Windows

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