Why my computer closes when I try to watch a video

Whenever I try to watch a video on you tube or facebook or any wherever my computer shuts down.

Hi gaetannevilleneuve,

1 when was the last time it was working fine?

2. you receive an error message when him stops?

3. did you of recent changes on the computer?

Method 1

See the link below and run them the fixit tool available, check if it works.

Playing video files crashes or blocking Internet Explorer or Windows

http://support.Microsoft.com/mats/video_freezes_or_crashes/

 

Method 2

If the previous step fails, then reduce the hardware acceleration on your computer and check if that helps.

(a) click Start, click run, type desk.cpl, and then click OK.

(b) click on the settings tab and then click Advanced.

(c) in the performance tab or on the Troubleshooting tab, move the Hardware Acceleration all the way to the right ( Full position).

(d) click OKand then click close.

(e) If you are prompted to restart your computer, click Yes.

If the previous step fails, then check the event viewer for the cause of the issue and after return with details.

Procedure to view and manage event logs in Event Viewer in Windows XP

http://support.Microsoft.com/kb/308427

Tags: Windows

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