Why my computer does not recognize Spyder2 monitor color device?

I just loaded the software for monitoring of color SPyder2.  The software icon on my desktop, but when I try to run an analysis of the color, I get an error saying that it cannot recognize/find the Spyer2 device.

Hello

1. the unit recognizes in Device Manager?

2. what operating system is installed on your computer?

What version of the operating system Windows am I running?

http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

Run the fix it and then check.

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Tags: Windows

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