Why my computer shuts down when I click both don't turn off computer buttons?

My computer is an IBM Thinkpad T42

Today, when I clicked on the button start and then disable the turn off computer button, the computer of the computer and then selected button would not be closed to low or off. Any ideas why it would not be arrested? Any ideas how to get it to close help to disable the buttons on the computer?

 I have can stop him by the on/off switch.

Thank you

Henry

Hi Henry,.

Welcome to the Microsoft Community and thanks for posting the question.

According to the description, you are not able to stop the computer.

This problem occurs if you install some versions of Norton Antivirus 2003.

Perform the steps from the link below and see if it helps.

You cannot log off, restart or shut down your Windows XP-based computer 

Hope this information helps.

Answer to us if you are having problems with shuts down the computer or any other problem of Windows, and we would be happy to help you.

Good day!

Tags: Windows

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