Why my iPhone6splus does not restore using backup to iCloud?

Hello

I backed up my phone using iCloud and reset my phone. now I want to restore back to the top, but I get a message that my Apple ID or the password is incorrect! It's strange because it's showing me the back ups I had before! meaning that it should have consulted my iCloud account! why he can't then restore?

What is a used iPhone?  If so, to restore the phone, you could have operated in the lock of the Activation and it is requested for the former owners Apple ID and password:

Turn off find my iPhone Activation Lock - Apple Support

If you are the ORIGINAL owner, then I suggest contacting Apple Support or make an appointment at a bar of genius in an Apple Store near you:

Contact Apple for support and service - Apple Support

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