Why my PC does not recognize HD external & is why HP_Recovery (D :) when folder content is only 1.7 MB?

I have a desktop HP 64 bit PC which had a serious virus problem. My son has restored its system which was to empty his hard drive and lose all the programs stored on it.

The first time that I turned it back on this past a lot of time download and install updates. Earlier I turned it then turn it on again; once more the machine has passed a long time (more than an hour & half) download and installation of updates. While he was off, I plugged the external hard drive I had stored all my files to transfer them to its internal drive.

After I turned the PC back and waited until these updates have been installed, I opened "Computer" in the start menu. The external drive seemed not - only the following:

Hard drives (2)

-OS(C:)-785 GB libre de 919 Go)

-(D) - 0.99 free HP_RECOVERY of 12,06 GB

Devices with removable storage (3)

-DVD RW (e :)) Player

-CD drive (f :)) WD SmartWare)

0 bytes free 442 MB / UDF

-[hp logo] CD (k) HP Smart Install player
0 bytes free 16.0 MB / UDF

"WD SmartWare" refers to the external hard drive, but the drive itself does not appear;


Although HP_RECOVERY (D :) appears to be complete (12 busy Go, less than 1 GB free), its content - "Quick Installation Guide" and "Valorisation" files - contain less than 2 MB total content.)


As I mentioned above, whenever I stop the machine it takes a long time to install updates and configuration as long when I power the machine back up (2 times so far). If this happen over and over again? (I'm about to turn off the machine again, and once more, he wants to install updates before you turn it off).

Any help/advice/suggestions will be highly appreciated. Thank you very much!



The HP recovery disk has a large Image of Windows which is hidden and cannot be displayed by the browser. In fact, you should never do anything with the recovery disc, any attempt to write a file could make inoperable recovery.

Attached disk open with the USB Manager and check to see if the drive is listed in the lower pane. The left box can identify as an outsider who will need to import until it is visible in the Explorer.

If the port is USB 3, it may need drivers load before a drive connected is displayed. After that a reconstruction, there will be a large number of updates to install, and they must be installed in phases is not uncommon to find updates are applied to a number of reboots. You can check the update history to see if specific updates fail, manually run the update to see the history option.

Tags: Windows

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