Why my pictures didn't backup when I restored my phone with my backup

I got a new phone, but before that I erased all my data on it, I backed up in iCloud. So when I went to restore my phone with the iCloud backup, everything went back on my phone expect my photos. So how can I get my pictures on my phone from the backup?

Hey there Meg.

Welcome to Apple Support communities.

If I understand correctly, photos are missing in your iPhone after restoring a backup to iCloud. The article below provides a lot of information and troubleshooting tips that should help you to solve the problem of missing photos.

Help find missing information in iCloud after restoring to an iOS - Apple Support device

Your photos

In iOS 8.1 or later with iCloud than on photo library, your photos and videos are stored in iCloud. They are not included in your backup to iCloud. After you restore your device, connect to the Wi - Fi and turn on iCloud photo library by going to settings > iCloud > Photos. Your photos and videos starts to download.

If you use iOS 8.1 or later and have not turned on iCloud photo library, or if you use the iOS 7, iCloud backup includes photos and videos in your film or photo library. They will download on your iOS device when restoring.

  • Photos in my photo stream is already stored in iCloud, so that they are not part of your backup. iCloud stores the photos that you have uploaded to my stream of photos for 30 days. To keep these pictures on your device and to be part of your backups, save these photos in your library, film or another album.
  • To view an album My Photo Stream, make sure that my photo stream is enabled in the settings (if use you iCloud photo library, the photo stream my folder is removed).
  • To retrieve the photos synchronized to the origin of your device from your computer, synchronize your device via iTunes on a computer.
  • To restore an iPhone or an iPod touch photo library (or film), iCloud backup must be from an iPhone or iPod touch. To restore photos photo library (or film) to an iPad, iCloud backup must be from an iPad.

Take care.

Tags: iPhone

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