Why my printer will not scan to my computer, the will says not connected

Similar Questions

• Why my printer does not print with Windows 8?

  Why my printer does not print with Windows 8?

  Did you just upgraded or purchased a new computer with Windows 8, and now you can't get your printer to work?  If so, this can help you.  Many people have questions about the installation of their printer on a new OS.  This will help you answer these questions and make sure you get everything installed.

  Before you start

  Before you try to install the printer on a Windows 8, you should check to make sure that the printer is compatible with the new OS.  The link below will give you a list of printers that will work in Windows 8.

  http://support.HP.com/us-en/document/c03168175

  If you have upgraded your computer to Windows 8 formed another version of Windows, make sure all software uninstall complete of your printer.  It should still print, but to use all the features, you will need to reinstall the software, if available.

  Another thing to consider is how you want to connect the printer to the computer.

  1. USB.  You must ensure that you have a USB cable which does not exceed 6 feet (about 2 m).  Be sure to connect the printer directly to the computer.  Do not use a USB hub.
  
  
  2. Ethernet cable.  Make sure you have the network configuration, you have a free cable port on the router, and you have an available Ethernet cable.
  
  
  3. Wireless.  You must ensure that you have the configuration of the wireless network, and you have the password of the wireless network.

  1. installation Via USB

  Installation via USB in Windows 8 became much simpler for users of HP printer.  In other versions of the Windows operating system, you need to launch the installation and wait that it asks for the USB connection.  If you do not, you will need to uninstall the printer from the devices and printers folder and then launch the installation.  In Windows 8, which won't be a problem.  If you plug the USB cable from the printer and then install the printer software, work remains.  Now for in depth instructions on installing the printer via the USB port click on the link below.

  http://support.HP.com/us-en/document/c03521864

  2 installation Via an Ethernet network connection

  For an Ethernet connected printer, the installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It's really as simple as that.

  http://WWW8.HP.com/us/en/support-drivers.html

  3 installation Via a wireless network connection.

  For a wireless printer, network installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It is roughly the same as just Wireless Ethernet installation.

  http://WWW8.HP.com/us/en/support-drivers.html

  Alternative installation methods

  With Windows 8, the drivers of many printers are installed with the operating system.  These are called pilots InOS, since they come built-in to the operating system.  If you have one of these printers, you should have to do simply connect it to the computer via USB, or connect to the network via Ethernet or wireless.  Once you have that makes Windows will take care of the rest.  There are other methods of installation of your printer if normal methods don't work for some reason any.  You can install the printer is using the printer, or through Windows Updates Setup Wizard.

  Set printer wizard:

  http://support.HP.com/us-en/document/c02681060

  Windows Update:

  http://support.HP.com/us-en/document/c03460648

  Note: The drivers of Laserjet for the Asia-Pacific and the Japan will come only at a later date.  See below the link support site for the availability of the driver.  I will update this post once they become available.

  http://WWW8.HP.com/us/en/support-drivers.html

  Hope that answers some questions.

• Why my printer does not print documents? Is low on ink... preclude work?

  I have a canon printer and a samsung netbook... linked together. I took out the inks today also very low on ink, then replaced inkjet to print something... I kept says this printer has been disconnected? Why can't I print?... I use "wordpad".

  Hello

  (1) operating system do you use?

  (2) are not able to print anything you or only from wordpad?

  (3) you receive an error message or error code?

  (4) what is the number of the printer model?

  ·         Make sure that the power cable is connected properly...

  ·         Make sure that the computer detects the printer

  ·         Make sure that the inkjet is placed correctly.

  Additional information:

  Open printer troubleshooter.

  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Answer us the necessary information to better help you.

• Why my printer will automatically send a fax when I want to just print?

  Why my printer will automatically send a fax when I want to just print?

  Hi pa_tom

  In your printers folder on your computer, is the default printer defined on your printer or your fax printer?

• Printer (8500) not connected (wireless) as I am updating to the mountain

  I have updated to OS x Lion mountain last week and were unable to make the printer work since then.  The printer works perfectly on Snow Leopard, but now whenever I try and print a document I tells me that the printer is not connected.  I tried a USB cable but have had the same results.  My computer is an iMac running OSX version 10.8  My printer is an Officejet Pro 8500A910a.  Thanks for your help.   SamO66

  Download and install this: http://support.apple.com/kb/DL907

  Reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• HP DESKJET Ink Advantage 2135: My printer is not connecting to my computer

  I get a weird message from windows 'the last device you connected is not recognized by windows. I don't know how to solve this problem. Help, please

  Hello Kostas2

  Usually, the best way to resolve this type of problem is to uninstall the printer and then reinstalling it again.

  Download the full recommended software here...

  DJ2130_61.exe (115.8 MB)

  Turn off the printer, then unplug the USB from the computer.

  Right-click on Start, choose Control Panel> programs> uninstall a program.

  Uninstall everything about the HP printer , including the printer, HP image zone, Director of HP's image, or what is installed on your system.

  Also uninstall all other printers (if any) that you do not use.

  Restart the computer and the printer (do not connect the USB cable again).

  Right-click on Start and choose Control Panel> hardware and sound> devices and printers and make sure that the printer is no more. If that is the case, then right-click on it and choose Remove the instrument.

  Install the downloaded software and drivers from above. Follow the instructions that it will ask you to plug the USB cable into the computer.

  Let me know how it goes.

• Want 4500: I get a message saying that the "the printer is not connected.

  I just bought a HP Envy 4500 all in one printer.

  I can't print to it without having to restart it every time.

  I get a message saying that the "the printer is not connected.

  I can access the built-in web server, so I am sure that it is connected.

  It seems that he is going to sleep but cannot be awoken by activity.

  I checked network settings changed and tried to change the Hello Service of priority higher to 9100 (because the default Internet Printing Protocol) seems odd, but makes no difference.

  The State indicates that the power of the wireless signal is 5 - that sounds just because it's six feet from my PC that has a great wireless signal.

  I uninstalled and reinstalled the printer.

  The restart is only viable if the printer is restarted and sent instantly - work if you wait a few minutes (energy saving option is set to 15 minutes and it's inside that) is the same thing - the said printer dialogus "Opening conection printer" and then, almost immediately, "the printer is not connected.

  If I try to scan I get an error-9923

  Hi @jpkeates,

  Welcome to the HP Forums!

  I understand that you can not print with your HP Envy 4500, once he falls asleep on your computer Mac OS X 10.11. I'm happy to help you!

  Please, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X). It is also important to ensure that:

  Make sure that the multicast is supported

  If you use a wireless network, make sure that muticasting is supported and enabled on your router.

  If the new connection is working, you know that the printing problem is tied to the computer.

  If the new connection does not work, then the printer may need to be repaired or printed using a different type of connection.

  Disable IPv6 (network connection)

  Disable IPv6 on the printer to make sure IPv4 is used on your network.

  If your printer has a control panel with display, find the IPv6 settings in the advanced network configuration menu and set it to Off or disabled.

  If your printer does not display, use the built-in web server (EWS) to disable IPv6.

  From a computer on your network, type the IP address of the printer in the field URL of your Internet browser.

  NOTE:

  If the Web page appears empty, try another Internet browser.

  Click on the tab network or network, and then open the section or page corresponding to your type of network - wired or wireless.

  Select enable IPv4 only (or similar).

  Figure: Configuration example IPv4 using an integrated Web server

  

  If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide and help the steps!

• HP Premium 8600 - using OSX 10.9.4 with wireless and don't keep saying the printer is not connected

  Use the printer for a few months with no problems.  Now, out of the blue, I can't print.  Keeps telling me that "the printer is not connected" and "search for printer.  I see that the printer's system preferences.  So the printer is there. Why is this suddenly happening?

  If I disable wireless to the printer and then turn it back on, I can print maybe one or two times and then get the same message.

  What is the problem here?

  Hello

  Please, try unplugging your router from the power for 10 seconds, plug it back and leave 2 minutes to initialize.

  Then turn your printer off and turn it back on and allow it to reconnect.

  You can see any difference?

  If this isn't the case, please also restart the Mac and check for the difference.

  Shlomi

• Photosmart 6510 "the printer could not connect to the server.

  Hi all.

  Just try to find this sorted hope someone can help.

  I am able to print irelessly of all our devices with no problems at all.

  However, when I click on the control panel applications he repeats me "the printer could not connect to the verification of the server of the internet connection and try again or enter a proxy address.

  I use an Imac with airport wifi router.

  Doing a search in the forums and on the manuals troble shooting pages, nothing seems to work.

  Thanks in advance.

  Let's define an external static IP and DNS address for the printer:

  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). Yours is 10.0.1.2 a.200.  We use 10.0.1.220 for your printer.
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.

  Now, stop the router and printer, start the router, wait, and then start printing.

  After that, you will have to redo 'Add printer' using the new IP address.

• P1606dn: printer is not connecting

  Dear Forum,

  I have this problem with my hp laserJet p1606dn printer:

  I can ping the IP address of the printer. However, I can not print, it says "the printer is not connected" whenever I try to print a word document file, or any page on the network. When I used the USB cable to print, it prints very well.

  On the Self Test / Configuration page of the device, he said "ONE ERROR UNKNOWN HAS OCCURRED" on the network information page

  This printer is shared on the network and connected to the network through a switch, so everyone in the network can use it.

  I also checked the CAT 5 cable to the printer to the switch port, change the cable around, but it still print.

  And also, when I entered the IP address in the browser, the page of the printer will not come to the top.

  Any ideas please?

  What happens if you ping the address with the cable disconnected from the printer.  Sometimes, when a printer is disabled and a computer is turned on, it captures the ip address of the printer if you now have a conflict.  If it pings with unplug the cable that would confirm one of the computers or other devices ip took the address.

• Want 4500: Connection error! The printer could not connect to the server

  Connection error! The printer could not connect to the server!

  Cannot set up eprint or update the driver. Ever been on the forums and do not understand what to do!

  I am successfully connected to my router and can print from my pc and my ipad with airprint.

  PC "will not find"the printer either for purposes of updating

  What I need to change the DNS. If so, I don't know what it is or how to do it!

  I went to the ip address but was unable to click on "wireless (802.11)", as recommended by a last response forum, as the next low 'status '.

  Can anyone help?

  Very frustrated customer :-(

  Hi @roopuk,

  Thanks for getting back to me.

  Sometimes the manual DNS 8.8.8.8 / 8.8.4.4 won't work in some configurations of network users.  Try the same steps as described above, but this time use the following parameters:

  Manual preferred DNS Server: 209.244.0.3
  Auxiliary manual DNS server: 209.244.0.4

  If you encounter the error, as before, we take our proverbial gloves off to try a more intensive troubleshooting.

  What is happening, it is that your router allows your printer connection that to enable wireless, but not a secondary connection to Web services.  In order to get these devices to 'shake hands' a second time, you may need to enable DMZ mode on your network through the router's built-in Web server.  HP does usually not this configuration for its customers as errors can cause serious network problems, but I can certainly post the info you need on your router or the ISP of the staff support company so that they could help you directly.

  Here is the information that you need for your provider service to open ports on your router/modem...

  -Multicast must be enabled
  -Hello enabled for AirPrint (relevant for iOS and Mac OS users)
  -Mac filtering should be disabled
  -Also, make sure that your router's firmware to date if
  necessary
  - The dmz on the router mode and turn it on to the printers IP address: _

  Ports to open are: Eprint and Apps

  Incoming Ports.

  UDP
  80
  443
  ------------------
  Outbound ports

  TCP
  5222
  5223
  -------------------
  Once they are open, you should have no problems connecting to services web eprint on your device.

  I would like to know how it works for you.

  Kind regards

• New router, same info. Printer does not connect. Help?

  I have a printer all-in-one Officejet 4620 wireless. I have a new router (the same brand and model brand new), and none of my info has changed. My printer does not connect to the internet more. Always has the info saved just does not connect. I had to re - enter the password in all my other wireless devices, but how do I do on this printer? I'm sure it's my fix. I have searched all over the Control Panel, all the web help HP, used the scan doctor and even called HP and they said that my warranty is out I have to pay for my support. Still an issue like this... Was a bit irritating. Or if I have to reset the printer to the factory and Redo setup wizard is too cool. I tried this one on board printer under network without success. Any help on this would be great! Thank you!!

  Let's try here.

  Replacement of your wireless router

  http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

• B8550 error "search printer", "printer is not connected.

  Photosmart b8550

  new Mac 27 "running OS x Lion

  error "the printer is not connected.

  previous work connected to an Apple wireless using a Mac OS x Snow Leopard.

  Currently directly connected with USB for Mac 27 "OSX Lion.

  I think that the printer is always looking for the wireless.

  In the HP utility, mssg says "utility HP does not work with the devices connected to the airport. Please connect the device directly to your Mac or work with it. »

  Of course, it plugs directly on the Mac.

  Any thoughts on a solution?

  If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with the 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Restart your Mac

  Download and install this: http://support.apple.com/kb/DL907

  Now reset the printing system:

  -Sys Prefs, Print & Fax
  -Right (control) click inside the box that lists your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Sharing printers has stopped working for me. MacBook Air "think" printer is not connected.

  Sharing printers has stopped working for me. I have an Epson Stylus Photo R340 connected by USB to my Mac Mini end of 2012, and until recently, my MacBook Air has been able to print to it. Now, he 'thinks' the printer is not connected. Computers are on WiFi. Both computers have an OS X 10.11.5 now and the latest driver of Epson printer. Printer sharing is enabled in preferences, sharing, and "Share this printer on the network" is checked in the preferences, printers and Scanners. I went through the hoops to remove the printer and add it again on the Mini and the MacBook Air.

  Of course, the Mini prints very well via USB. Someone has an idea (that I have not already tried) how to get the sharing of printers to work again?

  Other sharing services work, such as the file and screen sharing?

• Brother HL2170W printer driver not connect with preferences, printers, adding a printer.  OS El Captain 10.11.3

  My Brother HL2170W printer has suddenly stopped working as my mac wasn't connection-one day perfect and then not next.  I deleted and reinstalled the driver, but the El Captain does not see the printer, when I click on printers and add a printer, that nothing is there.  I tried to restart and reload the driver, nothing works.  As a first step, that the message was that this printer is not connected, I tried to wake up with multiple uplugging and plug and reboots and finally remove the printer.  Then reinstalling didn't work and I'm totally stuck.  How can I get this printer to be visible and connected?

  The display of a network in the add a printer printer relies on the Hello Protocol. For a printer not to be shown then it seems indicate a problem with the Bonjour service. A workaround solution is to create a printer using the IP address of the printer. There you have to learn the address IPv4, the printer uses which can often be found by printing a page of configuration via the control panel printers. Once you have this information, you can choose to add a printer and with the default view, click the icon of intellectual property. You can then enter the IPv4 address and set the Protocol to HP Jetdirect-Socket. You can leave the field empty queue and change the name of the IPv4 address to something meaningful, like brother HL2170W. The last step is to select the support brother HL2170W PPD menu use. With this set of information, you can press on the printer to add to complete the creation of the printer, and then print a document to test.

• HP 1022: my HP 1022 was working fine all of a sudden I get a message "your printer is not connected" HELP

  I have a Mac my HP 1022 was working fine all of a sudden I get a message "your printer is not connected" HELP

  check the Cable Connection, if you have another pc conect printer to it and check if everything is ok.