Why my wind. Explorer shut down on my contacts/address book page

I opened my book or contacts address list and when I go to edit the Windows Explorer stops and restarts.

Hi Pumper66,

·         You receive an error message?

I suggest you try the steps mentioned below and check if it helps.

Step 1: Start the computer in safe mode and check if the problem persists.

Safe mode is useful for troubleshooting problems with programs and drivers that might not start correctly or may prevent Windows from starting correctly.

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

 

If the problem persists in safe mode run clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startupmode.

Step 2: No detection system file checker (SFC).

http://support.Microsoft.com/kb/929833

Step 3: Analysis and check if there is no virus.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Tags: Windows

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