Why not the customer answer my questions

I sent support of services and the client twice today.  The first time last Thursday, but no response despite their promise of a response within hours.

My organization will not open port 80, so I need to know where Captivate 4 reviews before loading when on the network.  If Captivate 4 is not on a network by default to download from the internet at the beginning upward.  However if you are on a network there a good 5 min delay why Captivate 4 trying to access a site through port 80.  I asked a technical support and service to the customer but no response.  When I know where Captivate tries to go to that my business will allow me to filter on port 80.

Why not the customer answer my questions

Hello

I am at a total loss to explain why the customer is not answering your question.

Have you tried to ask your IT people perhaps judicial investigations? I think that if Captivate attempts to communicate on port 80 that is sort of "calling home" to an Adobe web address any.

I hope that get you it sorted! Rick

Tags: Adobe Captivate

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