Why show black screen for some of my users with a view to the horizon?

Hello

I installed horizon view 6.0. now, I just have a problem sometimes some of my users connect to their desktop with vmware view client horizon just see a black screen and cannot do everything even when I'm this office openconsole in vsphere client no show and a black screen for solve the problem I have to restart this desktop computer and its not ok how can I prevent black screen

now I see that my status of vmware tools was obsolete is so important?

What di I do?

Best regards

Babak

As often occurs when the wrong VGA driver is installed.  This occurs when the view Agent is installed on the desktop, and then the VMware Tools is updated after the fact.  The result is the driver included with the Agent to view VGA is replaced with the VGA driver in VMware Tools.  You can see some advantages to the relocation of the Agent of the view, or update the VMware Tools and then install the Agent from the view.

Tags: VMware

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