Why the files are deleted from a shared location of CC?

Recently I had to deleted files from 2 different locations of CC shared. None of the users of the deleted files.

In one of the actions, I was able to recover the files from the Archive. However, in the other, the files have disappeared. I am the owner of the shares, so I know that no one of them deleted an archive.

Can anyone help?

Hello:

Sorry for your inconvenience and we would ask more information to investigate your problem and to provide the solution. Could you please use the collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html log and send the zip to your desktop for me to [email protected].? Please, please provide the following information:

  • Name of the 2 folders:
  • Names of specific files that are assigned to shared folders
  • Adobe ID:
  • Forum post link:
  • Type of internet connection (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (no/company/Local):
  • Time zone of your computer:

Best regards.

Lin

Tags: Adobe

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