Why the installer DC deletes Acrobat Pro XI and all its plugins, without warning?
When you run the "Update" DC Acrobat, Acrobat XI and plugins you use, disappear. There is no warning. Pro XI has simply disappeared.
It is not possible to install Pro XI the long side of DC. If you try, the installation seems to work, but the Applications folder contains only the DC.
Also: Acrobat Pro XI does not appear in the list of previous Versions in the creative cloud application.
The only way I found to return Pro XI is to uninstall DC, then go Pro XI download page: https://creative.Adobe.com/products/Acrobat
Click Download and the CC applet will download and re-install Acrobat Pro XI. Next, you will need to re - install your plugins.
Let me start by saying that we are sorry that you encounter the problem that you are. However, you must understand why you have these pains and hopefully prevent from happening in the future.
Adobe has NEVER supported the installation of multiple versions of Acrobat on the same computer. Not on Windows and not Mac.
We are aware that some of our clients choose to use this configuration not supported AGAINST OUR RECOMMENDATIONS, however, is NOT supported. Therefore, the law of modernization of XI Acrobat Acrobat DC is just that - an UPGRADE. It is not a "install a new piece of software next to my old". Just like when you apps from the Mac App Store, or with the browser Chrome - update/upgrade you do not get to keep the old software, you simply get the new shiny thing.
Regarding plugins - it seems that some of you were installing your plugins inside the app on the Mac package. It is also a NOT RECOMMENDED since Acrobat X configuration, when we enabled support for a plugin folder external - precisely for this reason - that when uninstall us an application it also uninstall the plugins included. If they were in the right external folder, they would have been left alone. Although, as Andrew said, none of the plugins would continue to run on Mac.
Tags: Acrobat
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Welcome to the community!
Go to http://prodesigntools.com/adobe-cs5-5-direct-download-links.html and choose Acrobat X pro from the list.
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For "save under" the number of empty window.
Go to the Acrobat icon on the top left, and then select Preferences
In, click general categories
Uncheck the option 'Show when saving files from storage online'
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I would like to know if it works for you.
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http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Install and run.
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Please refer to solution mentioned 2 in suite KB Doc: https://helpx.adobe.com/x-productkb/global/acrobat-launch-language-mismatch.html
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I want to use the chat to get a serial number for installation of Adobe Acrobat Pro DC. How chat with someone at adobe?
Hi robertr41760081,
Please follow this link Contact Customer Care, sign in using your adobe ID & click on the "still need help? Contact us"button to initiate a chat with our customer support team.
However, you can also find the serial key using this link https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html
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Hello
A quick check of my Adobe account reveals that I purchased Abobe Acrobat IX (9) Pro in 2010, and then either purchased or upgraded to XI (11) Pro level in 2013. These were installed on a PC running Windows 7. I recently bought a PC running Windows 10 / 64-bit and want to reinstall Pro XI. I did a fresh download of the installer Pro XI. However, when I tried to install it, I get an error message saying "this patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. "Can someone help me solve this? Some things to note:
- I'm not sure if the XI (11) Pro in 2013 was a completely new software package or just an upgrade of the IX (9) Pro software. If the latter, I should install IX (9) first Pro?
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Thank you
Unfortunately, it did not work. I opted for a subscription to Adobe Acrobat Pro DC which has installed without any problem and seems to work correctly.
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Hi pattiparrish,
ESD stands for electronic Software Distribution. Acrobat XI provided compact disc of thought which included installation CD, on the other hand it was also provided by ESD, which included the direct download for Acrobat link XI products download Adobe Acrobat | Standard, Pro | DC, XI, X.
There is no difference in the application, the difference, it's just that how it is provided to the customer.
Kind regards
Nicos
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