Why the installer DC deletes Acrobat Pro XI and all its plugins, without warning?

When you run the "Update" DC Acrobat, Acrobat XI and plugins you use, disappear. There is no warning. Pro XI has simply disappeared.

It is not possible to install Pro XI the long side of DC. If you try, the installation seems to work, but the Applications folder contains only the DC.

Also: Acrobat Pro XI does not appear in the list of previous Versions in the creative cloud application.

The only way I found to return Pro XI is to uninstall DC, then go Pro XI download page: https://creative.Adobe.com/products/Acrobat

Click Download and the CC applet will download and re-install Acrobat Pro XI. Next, you will need to re - install your plugins.

Adobe: thanks a lot for the creation of a headache a massive support for your customers! Your ability to set ourselves on knows no bounds.

Let me start by saying that we are sorry that you encounter the problem that you are.  However, you must understand why you have these pains and hopefully prevent from happening in the future.

Adobe has NEVER supported the installation of multiple versions of Acrobat on the same computer.  Not on Windows and not Mac.

We are aware that some of our clients choose to use this configuration not supported AGAINST OUR RECOMMENDATIONS, however, is NOT supported.  Therefore, the law of modernization of XI Acrobat Acrobat DC is just that - an UPGRADE.  It is not a "install a new piece of software next to my old".  Just like when you apps from the Mac App Store, or with the browser Chrome - update/upgrade you do not get to keep the old software, you simply get the new shiny thing.

Regarding plugins - it seems that some of you were installing your plugins inside the app on the Mac package.  It is also a NOT RECOMMENDED since Acrobat X configuration, when we enabled support for a plugin folder external - precisely for this reason - that when uninstall us an application it also uninstall the plugins included.  If they were in the right external folder, they would have been left alone.   Although, as Andrew said, none of the plugins would continue to run on Mac.

Tags: Acrobat

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