Why the lack of support for iTunes store failures?

As much as I love Apple products, being is not only an owner of an iMac, MacBook Pro, iPhone and iPad, but also a shareholder, I wonder why the company is either not willing to admit when there are interruptions in the iTunes store, or whether they are simply end in recognizing him on their map of the system state.

When I called today (September 21, 2016 at about 11 p.m. EDT) to report the error, I was getting ("your application is temporarily unable to process'), when I tried to manage my subscriptions and activated the devices, Apple tech support person acknowledged that he also could not also see the same sections for himself under my account management. Yet, when he passed me along a representative of iTunes, the rep said that he knew no problems or outages at all. Yet, the "Downdetector" site said interruptions common to iTunes through the country. I live in Washington, D.C.

Except for problems with the iTunes store, Apple has provided me with support superb customer whenever I called to solve the problem with my devices (iPhone, iPad, iMac and MacBook Pro). I'm frankly puzzled why they aren't equally useful when I called to solve problems of access while trying to access my account in the iTunes store.

You know you talk to other users on these forums of users, and Apple are not here. And speculation on the policies or procedures of Apple is not allowed on these forums. If you wish to contact Apple use the "contact us" at the bottom right of each page here.

Tags: iTunes

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