Why the solution Center HP indicates that my Photosmart premium C309g-m is disconnected.

Similar Questions

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• Sections stock scanner & printer preference is missing from the Solutions Center

  I just bought a 6510 Photosmart e-all-in-one. I had no problem setting up on my laptop and set it up easily on an old desktop PC. However, I noticed in the center of HP Solutions on the laptop that two sections are missing from this - Actions "Scan" and "Printer Preferences". The only sections appearing on the page of the laptop are connected solutions, commercial Web resources, help & Support, then disclosures of personal information. However, the missing sections both appear on center of my Solutions desktop PC. How can I get they appear on Solutions Center the laptop?

  The Solutions Center I want to talk about is the page that appears when I click on all programs / HP / series Photosmart HP 6510 / HP Photosmart 6510 series or the icon of the printer.

  Desktop PC - Windows 7 Professional (32-bit)

  Laptop - Windows 7 Home Premium (64-bit)

  EDIT: I completely rewrote this post, including the title I used the terminology wrong so I hope that makes more sense now and I can get an answer to my problem. Maybe even an expert!

  Apologies in advance to the moderators if I did the wrong thing by rewriting, sorry.

  Due to a lot of things in my life I never had to call HP. However yesterday I did something stupid and had to reformat my hard drive. As a result, I had a clean slate to work with, and last night I was finally able to install the missing stock Scanner and Printer preferences. What I noticed during installation this time, was that I had an additional question that I could choose to install from the full functionality driver, called Smart something thing-or-other (sorry, can't remember title), which certainly is not in the list before (this is the same list that includes HP Photo Creations). I don't know why that did not exist before, but maybe it could be that I installed the printer in order to deparaments of the one below. He would have just because the news about my previous printer, which I had uninstalled it, was somehow still on my PC. Was the order I completed the installation in this time - 1) go to devices and printers, add printer, click the Photosmart series 6510 with the URL contains only numbers & points, and NOT the one with http / / in front of him (which is the link to the eprint centre) 2) download the driver full features on the site of HP , launched the present and choose what to install. And voila!

• All-in-one Pavilion 23 23-b034: 2 try to install the solution Center HP for printer HP Pavilion has failed. Screenshots

  I had to do a cover of the factory recently. I can print with the HP C7280 programs smoothly. I got this printer and the solution Center works on this pc before the resumption of the plant and another pc before that.  I tried to install my printer HP all One Printer Solution Center now twice with today fails. I hope that the help of screenshots.

  I 1) downloaded a complete new installation - 2) off all antivirus - 3) restarted and restarted the printer HP - 4) the fact that all windows updates have been applied for windows 8.1 - 5) tried after the provided HP solutions but always with failure. Installation all the way to the final "device configuration"... and then expires. Thanks for any help.

  

  

  I ALWAYS KUDO AND MARKED RESOLVED. It is THE RIGHT THING to DO... doncha know. «  :-D
  Find thumbs upward, then click on to a KUDO
  Look to the right and see the OPTIONS to mark ACCEPT as a SOLUTION. Thank you!

  RnrMusicMan: (btw, former musician of Navy for this purpose) I need to send thanks a lot for your answer. I have tried, almost to the point of questioning my sanity, too many times tried too many things and all have failed. Why not go and buy a new printer? Financial considerations. Here's what I've worked with... (finally a good result there, at least the best I know for the moment at the end)

  (1) start here, I have an older HP all C720 printer wireless. I do not think at the moment there is a download of the full version which will allow him to install it in a machine of 8.1. An 8 machine if necessary, but not a 8.1 I do not...? That's what I gathered. Where I made my mistake, so, I was this old horse to battle C7280 installed on my newer HP Pavilion and worked very well with 8.1, (read on before thinking 8.1 work with the C7280) when I say great worked, I mean the Solution Center has worked. Then after a while I improved the Pavilion to 8.1 and everything was fine. A couple of weeks, I had to do a cover of the plant on the HP Pavilion. Instead of installing the software of the printer with the center of solutions right then while he was still an OS 8, I upgraded to 8.1 Loaded my favorite of all the programs and tweaks and tricks. Then I said, I'll install the old workhorse C7280. It would not, not at all, regardless of how many tips I read here, and Googling. Then I tried to install the full version of XP on one of the XP machines. No go. Something I said is prevention. Who could know. I tried to purge the XP what I knew could be related to HP. Shut off all antivirus programs, download fees, etc. etc. ad naseum. I have read and read and tried and failed and failed. You get the drama.

  So, I decided that if I could get it on the Acer Aspire one Netbook I could use as a slave, small sorta Acer server. I barely use the netbook anyway. So I couldn't do. Frustration. So I decided JUST ONE MORE ATTEMPT. And here's what I did for Acer.

  I did a factory restore. No former antivirus autour. Nothing is added. Presitine and already had Service Pack 3 with the resumption of the plant.  What follows I have none to little idea of his touch, but that's what I did.

  (2) I have an old modem that I had used as a slave of my new modem D-Link. I got it, because many of my devices will not work on the new 'n'.  I think, old modem old printer, old BONES. I have set the printer to get the old o SSID of the slave and agreed which has no password. Fortunately, I know anyone personally that could use this wireless slave and they all have their own.

  (3) so once again, I downloaded the full version of XP on the netbook. Extracted, he ran, and so he went the full installation and works.

  That's a lot, but I'm a cheap guy who hates to throw even if old devices, good. I use this Chrome extension called Extension Office remotely in order to get on the netbook from any computer and print using the Solution Center.

  I don't know what I did but I know I've worked. So this is my solution. I'm sure some could find another work around, but probably way above my paygrade.

  Once again, thanks a lot for taking the time. I think I followed your solution several, much too long and did not work. Unless I was always doing something wrong.  My solution was radical but it works for me always try to use these appliances. I just take good care of them and they last. My most recent is the HP Pavilion and it's going on 2 years now.

  Differences or questions please ask. 'Jack :-{D '.

• Solution Center HP says that my printer is disconnected?

  I have a newer desktop with Windows 7 running computer. My printer says it lack drivers but I did everything to update & it is supposed to be compatible with Windows 7, but in the center of HP Solution it says that the printer is disconnected again I can still print, scan, etc? What is the problem and how to fix it?

  kkrawz wrote:
  

  [snip my OS is Windows XP, so I downloaded the 2 HP for XP systems diagnostic utilities. Using HP diagnostic tools that I managed to solve the problem where the Solution Center software could not. It says to click a button "Accept as Solution" If the issue is resolved, but there is no key. I've looked everywhere.  I clicked the star of "Bravo."  [snip]

  Thank you for the kudo.  Only the author of a thread (or moderator) has the button "accept as a Solution.

• Receive the error message when you try to activate the solution Center

  I get an error message when I try to activate the Solution Center.  'Error in the file c:\Program Imaging\bin\hpqscloc\1033.xml HP analysis'

  I tried to remove and reinstall the entire software suite several times, but did not uninstall the Solution Center file.

  OfficeJet J6450.  Windows 7, 32 bit.

  Hey R29,.

  Start by downloading the full package of driver from here: HP Officejet full feature and driver software

  If you have recently downloaded this driver package, you may be able to skip this step. If you have problems with the steps below and impossible to find a directory, you must re-download the driver pack and launch the exe.

  1. disconnect the USB from the computer printer.

  2. now, go to start > run > and type folder

  3. search for any record label hp_web_release or 7z

  4 inside of this folder, navigate to the 'util' directory > directory 'ccc '.

  5. in there, run Uninstaller_L1 through L4 in order.

  6. check Add/Remove programs in the control panel for additional HP programs that have not been deleted and delete.

  7 remove the HP or Hewlett-Packard directory in Program Files.

  8 Goto Program Files > common files and remove the HP or Hewlett-Packard directory there as well.

  9. Select start > run and type "temp". inside this folder, delete all the files.

  10. Select start > run and type "%temp%". inside this folder, delete all the files.

  11. now restart and reinstall the driver using the driver from the web.

  Let me know if that solves the problem.

  Thank you!

  Sean

• When I start my computer, it tries to find the solution center but can not be found how can I download this program?

  When I start my computer, it tries to find the solution center but can not be found how can I download this program?

  original title: Solution Center?

  I think that the solution center is a part of HP.  I go to programs - run and type msconfig.  Click the Startup tab and look for Solution Center, then uncheck the box so that it will not start then click on apply and restart the computer

  Or
  You can put in the HP printer drive and re install the printer that can also work.  Hope this helps

• Cannot install the Solution Center in Windows 7 for HP7310

  I have a HP7310xi AIO that works very well until recently.  I've recently updated Win/XP to Win 7 32 bit and the printer software will not be installed correctly.  I downloaded and tried all the diagnostic tools that I can find on this site, nothing helps.  I can print but cannot scan due to lack of Solution Center software.  I want this to be a device connected to the network and part works very well with the printer, but I repeat, it will be no scanner - is network or USB accessory.

  I downloaded (several times) the file of the AIO_CDB_Net_Full_Win_WW_130_141 software, which is supposed to install the necessary software, but IS NOT INSTALL the Solution Center.  I tried HPPIW for installation and also HPHNDU and HPPDU for the diagnosis of the printer, and who work very well.  I also tried HPPSdr (who works for the printer, but not scan) and HPSDU, which does not at all.

  I still have my original installation CD and I tried, but of course it does not work with Win 7.  I also tried to uninstall the entire software package and then try to re - install, also without success.  It seems that the uninstall process is incomplete, or at least that's my guess.  I tried running also uninstall batch since the original installation CD files (the files to \util\CCC\Uninstall, Uninstall_L1, etc.) and they seem to work, but still the re - install subsequent does not install Solution Center.

  I recently ordered the customers a new installation CD, expecting a full installation CD for Windows 7 and receive.  The label of the CD says it's for "HP Officejet 6300, 7200, 7300 all-in-One-series", and also that it is "Version 13.1.0" and "Windows 7" and "Multiple languages"  It is the number of piece CB744-10003 and seems to be exactly what I need.  HOWEVER... This is ACTUALLY ON THE CD!

  Usefully, the label gives the following instructions:

  Insert the CD in your CDROM drive

  All Windows operating systems:

  (a) click on 'Start' in the task bar, then click on 'run '.

  b} type d:\Setup and click OK (where "d" is your CD drive letter"

  This is exactly what I expected to see on an installation CD; BUT there is NO "SETUP" FROM THE CD FILE!

  The content of the CD is exactly TWO FILES:

  AIO_CDB_Net_Full_Win_WW_130_141.exe, and

  AIO_CDB_Net_Full_Win_WW_130_141.MD5

  The first file is the same as I've downloaded several times on your website and many, tried several times to install.

  THIS CD DOES NOT CONTAIN WHAT THE LABEL SAYS WHAT IT SHOULD CONTAIN.

  I spent a lot of time on the phone with 'Technical Support' (telephone number 1-800-474-6836) and just got a huge evasive.  The best suggestion they could offer was that I should 'upgrade' my printer!  I know the printer is old, and I know that the printer itself is not supported.  However, I expect better than that of a software package that is supposed to take care this device on Windows 7 AIO.

  If I can't get this resolved successfully, I'll upgrade my AIO - but it WILL NOT BE ONE OTHER DEVICE HP!

  Hmm...  I have an Officejet 7410 similar, I used the same configuration file to install and have used it for a few years on my Windows 7 system.  A few questions:

  You have the printer connected by USB or network?

  You said that you had upgraded to Windows XP.  Was this a clean install on the XP machine?

  Are there any error messages during installation?

  There are a few things to try: If the printer is connected with USB, unplug it before you continue.  Navigate to the folder folder (open the Explorer and folder type in the address bar), look for a directory starting with 7z and a date corresponding to when you tried to install the printer.  Go to the util/ccc directory in the 7z... directory and run uninstall_L3, uninstall_L2, and uninstall_L1 files.  (This is the program of uninstalling the version of Windows 7, it might be more effective than the XP uninstall program).  After you run each file three batch restart the computer and log in as a user with administrator privileges.  At this point, run the Setup program.

• Problems to install the Solution Center

  HP Photosmart C6380, later Center of HP solutions web site lists as compatible Windows 8.1.

  408 PS_AIO_4_C6380_NET_FULL_WIN_WW_140_: this file will not be installed Solution Center, only drivers, even though it claims to have installed all the software.

  Is there a way I can get the software suite to a .iso file so I can burn my own installation disc? Then I might be able to navigate the disc and try to install the Solution Center in itself.

  Thank you

  Dave

  Hi Dave49,

  I'm sorry to hear that the final stages has not solved the problem. The next step would be to complete an uninstall of level 3. I've included the steps below for you.

  1. press the Windows key and the letter R
  2. tap folder
  3. press enter or click OK
  4. open the file 7z
  5 open the util folder
  6 open the folder of the ccc
  7. double-click on the Uninstall_L3

  Once the uninstall is complete, you will need to empty the temp folder. To do this simply follow the steps,
  1. press the Windows key and the letter R
  2. tap folder
  3. press enter or click OK
  Once you are in the temp folder, you can remove all entries listed. Note that not all entries will be deleted, because some programs are open. For these entries, you can click on ignore. Next, you need to empty the trash. After the Recycle Bin has been emptied, you will have to perform a clean boot. I've included the document "How to perform a boot in Windows". If your computer does not request it, restart your computer.

  Once restart is completed, you will need to download and install the software again. I have included a link to the ' all-in-one HP Photosmart C6300/6324 Printer series full feature software and driver '.

  Please let me know if you are successfully able to install all software.

• Where are the Solution Center shortcuts, and how to use the (Scans)

  A frustration more than Windows 8 to get more than

  I have attached my C3180 to my new Windows 8 machine and the software installed.  It is running, but I'm a bit lost in the use of the center of Solution that seems different from what I had on XP.

  1. the only way I could see to change the destination of a scan, has been to create a new shortcut with the destination I want to use.  Is this correct?

   

  2. now that I have a short cut, where is it? When I run a scan from the Solution Center, the analysis proceeds to the default destination, so it must use the default shortcut.

  Is it possible to use the start scanning on the home of the solution Center window and make the scan go to my choice of the destination folder?

  Quit smoking research

  I found how to use the solution Center in Windows 8 here.

• Format Microtour HP 200 G1: The Solution Center will not be open today

  Since November the HP Solution Center software installed in the PC was working fine with the portable printer all-in-one Officejet 7210xi until today. The problem is that the Solution Center does not open and there is no error message, just a dial tone. I tried to uninstall and reinstall once without success, same problem. I am now at a loss what to try next.

  Microsoft has released a patch today https://support.microsoft.com/en-us/kb/3133431 , which corrects the error introduced by 3132372 The new update allows Flash files embedded in the browser. This should fix the problems with the HP Solution Center.

  Please do not uninstall the MS security updates and make you vulnerable.

• Microsoft set the Solution Center still available?

  Hello

  I clicked on my shortcut on the desktop of Microsoft Fix Solution Center and discovered that this software Center is no longer available. It seems that something has changed in what concerns the Solution Center. The center of covered troubleshooting software issues with Windows, Internet Explorer and many other issues of troubleshooting of software in a location convenient. What happened to Microsoft Fix it Solution Center?  Please notify.

  Hi Mark,

  For me this link to Microsoft Fix it Solution Center works very well: https://Support2.Microsoft.com/FixIt/en-us

  EDIT January 2016:

  Microsoft has decided to make things complicated for users of Windows 7. Difficulty this Microsoft Solution Center no longer exists.

  The only 'help' (unorganized) link from Microsoft for Windows 7 is as follows: http://windows.microsoft.com/en-us/windows/previous-support#1TC=windows-7

  BUT: go here and you will find all the "FixIt" s listed: http://www.ghacks.NET/2009/08/11/list-of-Microsoft-fix-it-solutions/

  See you soon,.

  J

• Cannot open the solution Center

  I reinstalled my C4780 instructions and it works.  But I can't connect to the center of Solution; tells me that the installation is not complete.

  Hi Sandy,

  There are two options.

  • You can try to "Fix" the current Solution Center installation on your computer
  • You can try to install a new copy

  A fix package from in programs and features (as it's named in Windows 7).  XP would be similar - the point is to find the place where stored programs; This is done by opening the control panel.

  Repair:

  This path is for Windows 7 (XP would be simliar):

  Control Panel > set to 'display on the icon' (right) > programs and features

  Scroll down and look for "HP Solution Center".

  Highlight the item and right-click.

  See if we offer the chance to 'Repair' installation.

  If you are offered the option, select repair,

  If you are offered only uninstall, you can go ahead and Uninstall the package because it does not...

  Support and Installation of the solution Center:

  This is the help file for the Solution Center.  That it contains, you will find the information that you need to reinstall the software.  Select this option to download the software when you find the option to do so under your operating system.

  HP printers - HP Solution Center Software frequently asked Questions (FAQ)

  The Solution Center software is part of the largest "full software functionality" for your printer.  Most of the printers work fine without the "Full Feature" installed package, even if some of the additional features may be missing.   The full feature software may (or may not) be installed on your printer.

  Be aware that some of the packages of full software functionality for printers are large - if you have limited bandwidth (slow internet connection), make sure you load your package installer with you do not have something else which requires a lot of resources of your internet connection.  (Do this when you do nothing else, please be patient.)

  Full feature Software - Windows 8.x and higher:

  File name: PS_AIO_06_C4700_140_408 - 5.exe

• Photosmart C4480 - cannot download the Solution Center - Windows 8

  Have computer HP Windows 8.  I am able to print, but I would like to have all the functions of the solution center without having to log on to my XP computer that I access.  I tried several times to download the Solution Center software.  Everything seems to go well until the end when I get a message 'Download has been cancelled', n explanation.  This happens after all 246MB are downloaded and is very frustrating.

  'Download cancelled' usually is due to settings on your computer, could be antivirus software, disk space limitations, etc. So 1. Make sure you have a lot of space, 2 disc. make a backup because instead of clicking the download button (that way, if Save as worked, the package is downloaded, on your local hard drive) and 3. Double-click the downloaded file to install. If save as fails, windows should give you an error message, then go you from there.

• Deskjet F340 all-in-one printer cannot scan from the solution Center

  We had a very short temporary blackout in mid-August. Who put my turn out of service until I could afford a new

  power cord. I received the new cord and my PC works fine now. I had to replace my modem because it is finally just

  stop working. My printer doesn't not have be reinstalled because I lost some functions when we had the black out.

  Now I can only print and copy from the Solution Center. There is no indication in the scanning settings. I can scan if I go to

  Scanners and cameras and use Scanner and camera wizard. But it can be a pain. I also can't any alignment

  messages after I replaced a printer cartridge. I get the alignment page but no message. It does not seem to line up OK. My

  OS is WIN XP Home Ed with SP2. It's on a Everex IMPACT GA3400 PC. My printer uses a USB connection. I think that

  some of the files I need for scanning to go from the Center of solutions some how have been removed. But I don't know which ones or

  even how to get back them. Any help would be greatly appreciated.

  Pleae insert the printer installation CD and contant go through it:

  Locate Setup\SolutionCenter\SolutionCenter.msi, right click on the file and click on repair.

  Confirm an alert during the installation.

  Search now Setup\Scan\Scan.msi, right-click, and then click on repair... to confirm an alert as before.

  Restart your PC and launch the HP Solution Center now.

  You don't see any change?