Why when I add my account in Itunes gift certificates is blocked and request to change password

Why when I add my account in Itunes gift certificates is blocked and request to change password

Hey there Colin.

It seems that redeem you a code of content or gift card to your iTunes account, but for some reason any you got an error message on your account. If the message you received was being given with the account be locked for security reasons, so this article has more information on what means:

If your identifier Apple is locked

If your identifier Apple is blocked for security reasons, you may experience one of these alerts:

  • "This identifier Apple has been disabled for security reasons".
  • "You cannot sign in because your account has been disabled for security reasons."
  • "This identifier Apple has been locked for security reasons.

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or reset your password. After several unsuccessful attempts to unlock your account, your identifier Apple will remain locked and you can try again the next day.

If you use the two-step verification, you must use your recovery key and trust device. And if you use two-factor authentication, you need a trusted device or a reliable phone number to unlock your Apple ID.

If you see a message which differs by alerts above and you can't reset your password, contact us for assistance.

If it's not the error you have found, can you please developed with the exact message verbiage that you receive? Thank you for using communities of Apple Support, all the best!

Tags: iTunes

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