Why when I open my old files HAVE they not listen to samples or any content turns white?

Why when I open my old files HAVE they not listen to samples or any content turns white?

Hello

We have published a 19.0.1 hotfix that resolves this problem in discussion on this topic. Please apply the patch to your creative cloud application. The creative cloud application checks the update once a day, so you may see the update immediately.  If you want to force the check for an update at the beginning please logout and log back into the creative Cloud application.

Link to 19.0.1 release notes: https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

Kind regards

Ashutosh

The name of the Illustrator team engineering

Tags: Illustrator

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