WiFi connected but unknown network and internet access


I think I've read enough forums and done enough research I finally post my question. My other laptop is Dell Inspiron 1545. It connects to my home network, but says unknown network and no internet access. I tried wifi and ethernet cable. The IP address is set to auto detect, I have reset the router, reinstalled the drivers for the card wifi, without success. Any ideas?


Only, I solved this problem on my Dell XPS, so I decided to share with the community.

After the call to Dell and discover my warranty had expired (a little more than one year) and knowledge it would cost me $129 to get a response from time, I decided to go look for solutions. I found a thread of 2009, attributing the cause to a thing of access network Mcaffee. I knew that's the question because I don't personally like the major anti virus makes (they tend to pull up of stunts like this) so I had ripped my PC McAfee, as soon as I started. But this thread has helped me understand how to solve this problem.

The problem seems to be an Agent of network access Protection on your system configuration (your start up programs). Make sure it is off. It wouldn't hurt also to try to disable the Internet Explorer ETW Collector Service (has a name shady so I nuked it too: P). this fixed my connection problem not identified immediately.

Follow these steps (Windows 7):

1. click on start.

2. click on search at the bottom bar.

3. type: msconfig

4. press enter

5. you should have a new window named System Configuration

6. click on the Services tab.

7. scroll down until you find: Network Access Protection Agent. It will be defined as stopped. It's normal.

8. uncheck the box next to the network access Protection Agent.

9. click on OK.

10. restart your computer.

Your internet connection should work now. If this is not the case, repeat the procedure until step 6, and then follow these steps:

1. scroll down until you find: Internet Explorer collector Service to ETW. It will be defined as stopped. It's normal.

2 uncheck Internet Explorer collector Service to ETW.

3. click on OK.

4 restart your computer.

If these two steps don't fix your problem, go back to the Configuration of the system (Services tab) and it look for any other Network Access Protection Agent, such as Macafee named ones or something similar. Please be aware that uncheck essential services can cause pc problems, so make sure you know what you're unchecking before you do. If in doubt, feel free to google it.

Another solution would be to temporarily disable your antivirus and firewall and see if that helps. If Yes, then you know where you need to focus.

Good luck and hope it works!

Tags: Dell Products

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