Win 7 SP1 - update of the system 4 start

Hello

I have a problem with the update of the system on one of our ThinkPad customers.

When I try to start it, the splash screen is displayed and the suservice.exe process is started, but then nothing happens.

I followed some of the tipps, I found in this forum (disabled UAC, checked registry entries, and so on) but without success.

The behavior has not changed - update system shows the splash screen (if I click on the start the application stops responding, if I wait for the splash screen disappears after about 30 seconds)

I also uninstalled the previous installed version of system update and installed the latest version (http://www-307.ibm.com/pc/support/site.wss/MIGR-73695.html) with the support of SP1.

It would be nice to get the system update working again because the customer is having a strange problem on his thinkpad - perhaps connected to lenovo apps that aren't updated (start of programs to minimize maximize randomly). Uninstalling the lenovo Toolbox has solved this problem for now, but I want to assure you that the system is up-to-date.

System information:

Lenovo Thinkpad T410s

Windows 7 Professional 64-bit with installed SP1

I also got some log files:

SUService newspapers:

Info 2011-03-23 , 10:55:38
    at Tvsu.Service.Server.PipeManager.HandleRequest(String request)
    Message: Installing under the service context

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.Execute()
    Message: /execute uncsetting.exe /arguments "" /directory C:\Program Files (x86)\Lenovo\System Update /type COMMAND

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.Execute()
    Message: C:\Program Files (x86)\Lenovo\System Update
uncsetting.exe
""
COMMAND

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
    Message: Directory 1: C:\Program Files (x86)\Lenovo\System Update

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
    Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\System Update

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
    Message: The parameters directory and command stay as follows:
command: uncsetting.exe
directory: C:\Program Files (x86)\Lenovo\System Update

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
    Message: hide window: False

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
    Message: 0

Info    2011-03-23 , 10:55:38
    at Tvsu.Service.Client.CommandLauncher.ExecuteCommandLine(String command)
    Message: Command execution duration was: 667 Miliseconds

tvsu_exe.log:

TSS(R) 2: 10:43:58:0779 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:43:58:0783 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:44:34:0494 tvsu.cpp(518): StartTvsukernel : admin
TSS(R) 2: 10:44:34:0496 tvsu.cpp(525): Begin InvokeUacSdkViaService
TSS(R) 2: 10:44:34:0707 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:44:34:0710 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:45:22:0927 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:45:22:0930 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:45:23:0751 tvsu.cpp(518): StartTvsukernel : admin
TSS(R) 2: 10:45:23:0752 tvsu.cpp(525): Begin InvokeUacSdkViaService
TSS(R) 2: 10:45:24:0330 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:45:24:0333 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:51:23:0804 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:51:23:0804 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:54:35:0071 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:54:35:0075 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:55:38:0884 tvsu.cpp(518): StartTvsukernel : admin
TSS(R) 2: 10:55:38:0886 tvsu.cpp(525): Begin InvokeUacSdkViaService
TSS(R) 2: 10:55:39:0523 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:55:39:0524 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

UACSdk.txt:

TSS(L) 0: 10:44:35:0222 uacsdk.cpp(168): User: ADMIN
TSS(L) 0: 10:44:35:0223 uacsdk.cpp(169): TempRegFile:
TSS(L) 0: 10:44:35:0223 uacsdk.cpp(170): ComdLine:
TSS(L) 0: 10:44:35:0224 uacsdk.cpp(178): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 10:44:35:0224 uacsdk.cpp(186): Vista admin
TSS(L) 0: 10:44:35:0226 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 10:44:35:0226 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 10:44:35:0229 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 10:44:35:0229 vista.cpp(159): CreateProcessAsUser failed!
TSS(L) 0: 10:45:24:0807 uacsdk.cpp(168): User: ADMIN
TSS(L) 0: 10:45:24:0808 uacsdk.cpp(169): TempRegFile:
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(170): ComdLine:
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(178): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(186): Vista admin
TSS(L) 0: 10:45:24:0811 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 10:45:24:0811 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 10:45:24:0814 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 10:45:24:0814 vista.cpp(159): CreateProcessAsUser failed!

ServiceStart.log is empty

A possible solution can be found here

Note of the moderator; edited the link to open in a new window

Tags: Lenovo Products

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