Win version first elements 14 rather than Mac version you downloaded. Serial number does not work. How to get the right serial number

Win version first elements 14 rather than Mac version you downloaded. Serial number does not work. How to get the right serial number?

It is unclear what problem you are facing... the wrong version or the wrong serial number.  The serial number is likely for the other version.  You don't want the serial number of Windows or the Mac version?

One of the following conditions may be useful...

You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:

l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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