Win7 (Home Premium) cannot start after "important update"

I just bought a new PC with Windows 7 Home Premium pre-installed. After an update that Win7 launch is no longer, instead the PC reboots from the BIOS. Now, as I write to you from my old XP system, I do that I can't do this post shouldn't indicate that I found a solution. Using the utilities available / suggested at this stage, I can't understand what the 'important' update was so am not able to retrace the steps that may have caused problems. Currently, I run the system recovery, so maybe in a few minutes, I might be able to use the WIN7 PC again. However, I would like to know if anyone else is / has been faced with this problem.

Hi isamart,

First of all, I suggest to start the computer in safe mode and see if you can boot to the desktop.

To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.

Access the link to learn more about how to start the computer in safe mode: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If you are able to access safe mode, you can try to check the update installed on your computer and remove it and check if that helps.

To view and remove the updates installed, follow the steps below.

1. click on start

2. in the start search box type appwiz.cpl, and then on enter.

1. click on view the updates installed in the left pane.

2. take note of the recently installed update in the list and remove the update.

3. restart the computer and check if you can start.

If the steps above fail, you try to perform a system restore on your computer to an earlier date and check if you can boot to the desktop.

To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the search box, and then click System Restore in the list programs.

If you are prompted for an administrator password or a confirmation, type your password or click on continue.

2. in the System Restore dialog box, click on choose a different restore point and then click Next.

3. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

4. click on finish.

The computer restarts and system files and settings are back to the State they were in when the restore point was created.

Access the link below to find more information about the system restore.

http://Windows.Microsoft.com/en-us/Windows7/what-is-system-restore

I hope this helps. Let us know the result.

Thank you and best regards,

Srinivas R Microsoft Support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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