Window appears open and farm-possible spyware or malware.

Original title: problem of spyware as Possible here.

SYPMTOM:

The taskbar seems to blink once a second about.  Owner thought that the laptop would die.

It is a sony vaio laptop running windows vista Home premium.

After he looks fixedly for some time, we have seen that it is not a screen problem at all.  There is a popup or window opening and closing almost instantly.  Text can be seen in the bar of tasks but not identified.

We made updates to date and scan with malwarebytes, spybot search and destroy, microsoft security essentials and same trendmicro housecall.

Each scan found it of own problems and fixed at all.

If after all these analyses the popup still happens under normal windows and as well safe mode.

For those of you extremely technical, you can read the log file, that we have created, for others you simply skip all this technobabble.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:21:38, 06/05/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Ongoing process:
Sony VAIO Care\listener.exe C:\Program
C:\Program Files (x 86) \Common Files\Java\Java Update\jusched.exe
C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Sony VAIO wireless Wizard\AutoLaunchWLASU.exe
C:\Program Files (x 86) \Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x 86) \Common Files\AOL\1287633319\ee\aolsoftware.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Widcomm Software\BluetoothHeadsetProxy.exe
C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqgpc01.exe
C:\Users\Julie\AppData\Local\Temp\HouseCall32\housecall.bin
C:\Program Files (x 86) \Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU Software Microsoft Internet Explorer hand, Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU Software Microsoft Internet Explorer hand, Start Page = http://go.microsoft.com/fwlink/?LinkId=56626&homepage=https://ecampus.phoenix.edu/portal/portal/public/login.aspx
R1 - HKLM Software Microsoft Internet Explorer Main, Default_Search_URL is http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM Software Microsoft Internet Explorer hand, Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM Software Microsoft Internet Explorer Main, Start Page = http://go.microsoft.com/fwlink/?LinkId=56626&homepage=http :// www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
R0 - HKLM Search Microsoft Internet Explorer, SearchAssistant =
R0 - HKLM Search Microsoft Internet Explorer, CustomizeSearch =
R0 - HKLM Software Microsoft Internet Explorer Main, Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU Toolbar, LinksFolderName =
R3 - URLSearchHook: AOL Toolbar Search class - {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - C:\Program Files (x 86) \AOL Toolbar\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG: UserInit = userinit.exe,.
O1 - Hosts:: 1 localhost
O2 - BHO: & Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x 86) \Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AOL Toolbar Loader - {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files (x 86) \AOL Toolbar\aoltb.dll
O2 - BHO: Spybot-S & D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Java (TM) plug-in 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x 86) \HP\Digital Imaging\Smart Web hpswp_bho.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: AOL Toolbar - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files (x 86) \AOL Toolbar\aoltb.dll
O4 - HKLM\... \Run: [adobe Reader Speed Launcher] "C:\Program Files (x 86) \Adobe\Reader 9.0\Reader\Reader_sl.exe.
O4 - HKLM\... \Run: [SunJavaUpdateSched] "C:\Program Files (x 86) \Common Files\Java\Java Update\jusched.exe".
O4 - HKLM\... \Run: start \Common Files\Intuit\Sync\IntuitSyncManager.exe [Intuit SyncManager] C:\Program Files (x 86)
O4 - HKLM\... \Run: [VAIORegistration] "C:\Program Files\Sony\First Experience\WelcomeLauncher.exe".
O4 - HKLM\... \Run: [VWLASU] "C:\Program Sony VAIO wireless Wizard\AutoLaunchWLASU.exe"
O4 - HKLM\... \Run: [ISBMgr.exe] "C:\Program Files (x 86) \Sony\ISB Utility\ISBMgr.exe.
O4 - HKLM\... \Run: [HostManager] "C:\Program Files (x 86) \Common Files\AOL\1287633319\ee\AOLSoftware.exe.
O4 - HKLM\... \Run: [AT & T - responsible of Communication] "C:\Program Files (x 86) \AT&T\Communication Manager\ATTCM.exe"-a
O4 - HKLM\... \Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" - atboottime
O4 - HKLM\... \Run: [TkBellExe] "C:\Program Files (x86)\iTunes\iTunesHelper.exe.
O4 - HKCU\... \Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS S-1-5-19\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
O4 - HKUS S-1-5-19\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter (User 'NETWORK SERVICE')
O4 - HKUS S-1-5-20\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk =?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: update of QuickBooks Agent.lnk = C:\Program Files (x 86) \Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~2\MICROS~2\Office12\EXCEL. EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res: / / C:\Program Files (x 86) \Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O8 - Extra context menu item: send this image to & Bluetooth device... - C:\Program Widcomm btsendto_ie_ctx.htm
O8 - Extra context menu item: send to & Bluetooth device... - C:\Program WIDCOMM Bluetooth btsendto_ie.htm software
O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S & end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR. DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x 86) \HP\Digital Imaging\Smart Web hpswp_bho.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
Ø16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC class) - http://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files (x 86) \Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O22 - SharedTaskScheduler: component categories - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll cache daemon
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x 86) \Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AOL connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x 86) \Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x 86) \Common Files\Apple\Mobile device Support\AppleMobileDeviceService.exe
O23 - Service: AT & T RcAppSvc (ATTRcAppSvc) - SmithMicro Inc. - C:\Program Files (x 86) \AT&T\Communication Manager\RcAppSvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. -C:\Program Widcomm Software\bin\btwdins.exe
O23 - Service: AT & T Con App Svc (CAATTS) - SmithMicro Inc. - C:\Program Files (x 86) \AT&T\Communication Manager\ConAppsSvc.exe
O23 - Service: @dfsrres.dll, - 101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - c:\Program Files (x 86) \Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: @keyiso.dll, - 100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: @comres.dll, - 2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x 86) \Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x 86) \Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Intel® Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Fichiers Files\Intel\WirelessCommon\RegSrvc.exe PROSet/Wireless
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Intel(r) sample Collector (SampleCollector) - Intel Corporation - C:\Program Sony VAIO Care\collsvc.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Service Center (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x 86) \Spybot - search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Media more Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x 86) \Sony\VAIO Media plus\SOHCImp.exe
O23 - Service: VAIO Media more Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files (x 86) \Sony\VAIO Media plus\SOHDms.exe
O23 - Service: VAIO Media more peripheral Searcher (SOHDs) - Sony Corporation - C:\Program Files (x 86) \Sony\VAIO Media plus\SOHDs.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: CamMonitor (uCamMonitor) - ArcSoft, Inc. - C:\Program Files (x 86) \ArcSoft\Magic-i effects 2\uCamMonitor.exe visuals
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: VAIO Entertainment TV device Arbitration Service - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files (x 86) \Sony\VAIO event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Sony VAIO Power Management\SPMService.exe
O23 - Service: VAIO folder Content Watcher (VCFw) - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony folder Content Watcher\VCFw.exe VAIO
O23 - Service: VAIO metadata of Smart Content Analysis Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Fichiers Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: VAIO Entertainment Client UPnP adapter (Vcsw) - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files (x 86) \Common Files\Sony VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe, - 101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x 86) \Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing)
O23 - Service: the Zune Service Wireless Configuration (ZuneWlanCfgSvc) - Unknown owner - c:\Windows\system32\ZuneWlanCfgSvc.exe (file missing)

--
End of file - 13666 bytes

Well we have figured this out finally.

The laptop screen is actually a failure.

Tags: Windows

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    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 how to back up and restore the registry in Windows

    Method 2:

    Connect the external hard drive on another USB port and check.

    Solution B:

    For the problem with the help and Support, check if the service is enabled.

    a. click Start, click run. In the Open box, type services.msc and press ENTER.

    b. right-click on the service called Help and Support , and then select Properties.

    c. under the general tab, set the type Startup to Automatic and click Start.

    d. close the services window and check for the issue.

  • No matter what file/program I open and work will appear later in the trash & Windows create a lot of restore points.

    Original title: Windows XP: recycle bin and estore points.

    After the last formatting the computer and installation of Windows XP:
    (1) any file/program I opened and work with / appears later in the trash even if I did not remove it. The file or the program remains in its original folder and nothing happens to her, I can work with him when I want.
    (2) Windows creates so many "restore points" that once a month I have to delete "all except the last" in order to have my program anti-virus (PC-Tools) are working properly.  Is there a cure for this?
    Thanks in advance,
    Yael

    You did the right thing by turning SR off on your external drive.  See http://bertk.mvps.org/html/tips.html#11

    There is no need to have the system restore check a partition which contains only data files.  Http://bertk.mvps.org/html/description.html (this is emphasis added)

    About the system restore

    • System Restore monitors changes to the system and saves the State of the system as a restore point. If a system problem occurs following a change of system, the user can return the system to a previous state by using a restore point data.
      Applications and the system can create restore points when changes made to the system occur. System Restore also creates checkpoints every 24 hours of absolute time. In addition, users can create manual restore at all time points.
    • System Restore does not restore user data or documents, so it will not cause users to lose their files, email, browsing history or Favorites. System Restore is also provided to users in safe mode, making it easier for them to reclaim their computers before that happens the problems. Note: a system of Safe Mode or restore the command prompt a cancellation restore point will NOT created!

    The monitoring system

    • System Restore monitors and restores a set of file system and application, the States of these files before the change of the archiving system. System Restore also records a snapshot of the registry (Note: some current registry values will persist) and some dynamic system files. When the System Restore detects that the user is not actively using the computer, (idle time) he compresses the registry and copies of any file made.
    • System Restore requires a minimum of 200 MB of free disk space on the system drive during the installation. When the amount of falls of free space on the disc below 50 MB on ANY monitored drive, System Restore goes into sleep mode and continues to create restore points. All restore points are deleted at that time. System Restore reactivates and resumes create restore points from 200 MB of free disk space on the system drive.
    • Files that are monitored or excluded from the monitoring are specified in the file % windir%\system32\restore\Filelist.xml. For more information, see Monitoring of file Extensions.
  • Internet Explorer 11 continues to appear as an update for Windows 7 V64 and it shows as being correctly downloaded and installed when Internet Explorer is open IE 8 and not IE 11.

    Original title: Internet Explorer 11

    Internet Explorer 11 continues to appear as an update for Windows 7 V64 and it shows as being correctly downloaded and installed when Internet Explorer is open IE 8 and not IE 11.

    The IE Update downloads and installs whenever the computer is turned off, or any time an update is made.

    Download and install IE11 from here: https://www.microsoft.com/en-us/download/internet-explorer.aspx

    Check IE11 is installed, and then run Windows Update to install security IE11 patches.

    J W Stuart: http://www.pagestart.com

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