Windows 10 asks for credentials and password whenever I try to save a file

Just bought a new computer with Windows 10 and whenever I'm in a product of Microsoft Office and you try to save a file directly to the OneDrive, I get a pop up asking me my user name and password.  Many times I have check the box to remember my username and password it is still asking for the credentials.  I found that if I enter the credentials or simply press enter, the result is the same he'll just file save screen.  It's incredibly annoying.  Everyone found this problem and if so, what is the solution?

Hello

Thanks for posting your query on the Microsoft Community.

According to the description, I understand that you are facing problems using Windows 10 PC.

I would like to know some information.

  1. Is it only when you try to save a file directly to the OneDrive?

  2. How long are you facing this problem?

  3. Did you change the settings on your computer before this problem?

  4. You are logged as administrator?

  5. You are connected to a domain network?

You can also provide us with the screenshot of the question.

Check out the link:

http://Windows.Microsoft.com/en-us/Windows/take-screen-capture-print-screen#take-screen-capture-print-screen=Windows-10

Please provide us with the information in short. We will be happy to help you further.

Tags: Windows

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