"WINDOWS 10 -" HP Protect Tools Manager.

I want to upgrade to windows 10 but HP protection tools is the only question on the upgrade, he said I would need to remove it during the installation. How to do this? I'd be ale to get this app again and how?

Anyone else having this problem?

Concerning

Hello @ARCHICLAY,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across your post on the HP protect Tools Manager and wanted to help!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:

How can I find my model number or product number?

From my understanding, that the software is used similar to security software.  So, for this purpose, if the software is running, the laptop is not able to upgrade to Windows 10.  You can try to reinstall the software later.  If you are not satisfied with the upgrade of Windows 10, you can use back to a previous generation option, in your control panel:

HP Notebook PC - upgrade to Windows 10

This operation takes back you to your original operating system.  Remember that this option is available only for 28 days after the installation of Windows 10.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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