Windows 7 64 bit computer crashes when loading flash games or during video playback, forcing a manual reboot.

My computer freezes completely at random times while playing the flash games or watching videos. In this case the mouse and keyboard stop working. If this happens during the video with sound, it makes a noise very loud signal blocked by speakers that continues until I restart the computer. The only way to recover is to manually restart the computer with the reset button.

I tested different browsers to see if that was the problem, but it will happen in 3 I - IE, FF and Chrome.

I allows Windows to update itself at will and he has recently updated the video drivers and the wireless mouse and keyboard drivers, but this problem has occurred before and after these updates. There is an update that is still not well, and is an update of Java. I don't know how to fix it or if it even is related.

I checked the Windows error logs and Windows saves any errors before the Frost, so not obvious (to me) clues it. I tried searching for answers to my question, but forgive me, in this forum the language a bit above my head (Tip: simple answers, please).

Hello

Do you have an error message after the failure of the update of Java?

Try the following steps:

Step 1: Update the drivers for your chipset.

Also uninstall and reinstall the display adapter drivers.

Follow these steps:
a. open the Manager of devices by clicking the Start button, click Control Panel, click System and security, and then, under system, clicking Device Manager. If you are
you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
b. in the list of hardware categories, click on graphics cards and then double-click the device name.
c. click on the driver tab and click on uninstall, and then follow the instructions. If you are prompted for an administrator password or a confirmation, type the password or provide
confirmation.
d. restart the computer.

Refer to this link for help:
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Step 2: Put the computer in a clean boot state.

Perform a clean boot on your computer to verify if a third-party program or service is the cause of the problem. With the help of the boot, we can isolate the program and disable it.

Refer to this article for more information:
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Steps to perform a clean boot:
a. click the ORB start on your desktop
b. type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
c. in the general tab, click Selective startup.
d. under Selective startup, clear the check box load startup items.
e. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
f. click OK.
g. When prompted, click on restart.

NOTE: Please check that you start your computer in normal mode when you are finished troubleshooting. Followstep 7 of the article mentioned above.

Kind regards
Afzal Taher-Microsoft Support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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