Windows 7 can not connect with the HP printer

I have a HP Officejet 6500 E709n and I am running Windows 7 Professional on my laptop.  Recently, the printer no longer works and needed an updated driver.  When updating the driver, you must uninstall the previous software.  Once completed uninstalling the new updated driver installation failed.  I get a fatal error message, and after 2 hours with HP support make advanced remote troubleshooting, we found that, whenever I try a new device/printer, Windows 7 is rejected and not allowing the connection indicating the device is not signed digitally.  The problem is the device is digitally signed, but Windows 7 is not recognizing.  How can I get Windows 7 to recognize and allow my printer to work again?  I have tried both add wireless printer and plug the USB cable without success.

Hi Sheldon,

What is the accurate and complete error code that you get?

If you get the error fatal error occurred during installation, I suggest you try the steps from the following link:
http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02455020&LC=en&DLC=en&cc=us#N3054

I hope this helps. Let us know if you have other problems with Windows in the future.

Tags: Windows

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