Windows 7 cannot connect to World Of Warcraft

Hi there, my friend recently bought a new laptop with Windows 7 running on this topic from Dell. The new OS is nice and smooth, but something with this set-up allow him to connect to WoW, when you sign in. He has been able to download patches and updates, but just cannot connect. When he puts in his password, he tries to connect for about one second and starts an error he is incapable. With that it is fast I think it's something to do with its firewall. After disabling the windows firewall and disable the antivirus, we still have the problem. No it's not the router because I have my laptop connected to the server just WoW beside him on the same connection exactly to the same router. I've seen others have this kind of problem, but there is never really no answer. Help is greatly appreciated. Thank you!

FreakPeach,
Welcome to the Microsoft Answers Forum.  Well I must say that I am under WoW on Windows 7 without any problem.  Since everything seems to work fine, I can only think of a few things for you to try now.
 
First make sure that your friend connects with his account Battle.net and not the old name of WoW.  Have him connect you on your PC just to be sure nothing upward with his log in.

Then (and I know that you said that is not the router) check the configuration of the router.  Just make sure that your PC is not in the demilitarized zone, or is it not any port forwarding setup just for your connection.  Just check the WoW server settings are global.

If the router is good then you may want to Clean Boot the PC and see if that helps.  Maybe another program is in the way.

If these things check all out them and you can't always get connected I would try the Support of WoW because they have better information on this matter.

I hope that your friend will be Arthas and running and fragging with a mohawk in a very near future grenade!  :)  Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

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