Windows 7 does not recognize that a Canon canoscan 8000F is as a device when it is connected to the USB port.

Windows 7 does not recognize that a Canon canoscan 8000F is as a device when it is connected to the USB port.  Tried unplugging, reboot & reconnect, in different orders, but the computer does not recognize there is.  Tried to install a European website for Canon driver: Scangear CS, 8000fvst8120a_xpen.exe, which is advertised as compatible with Windows 7.   But the installer does not work.

Windows 7 Professional 32 bit.

Hello Graboots,

Thank you for your message.  You can plug your printer on another computer, in order to exclude the possibility that the problem lies in the printer?  You can try using a different cable, for this rule as well.  Since it is a question of recognition, we remove the external devices before software troubleshooting.  Do you get anything when you plug the printer (ie. a tinkle of connection)?  Please let us know, we are looking forward to hear back on your part.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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