Windows 7 - error Code A97

I had the same problem with Windows Vista


Hi Snackbarry,

Thanks for posting to

Just to let you know, I have divided this question out of the original message to .  Since then, the original problem is resolved, to the creation of a new position and referencing the original message is always the best step to receive most involvement from the users of the community forum.

We will try to help with the show experienced;

Just to be sure, the problems are the same, you use Access 2007 and in Windows Update when you try to run "Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 2 (SP2)" you receive the error 'Code A97'.

What you try to do is place the Microsoft Office CD that you have for your computer in the DVD rom when trying to install the update.  It seems to be looking for master files.

Thanks for posting on our community forum.  Please let us know if you need more suggestions on this issue.

Kind regards
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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