Windows 7 help and support progam does not work

Windows 7 Edition home premium... when I go in my program options and choose Help and support, it is said that it does not work

Hello

1. have you installed program Bluetooth installed on your computer?

2 have you made changes on the computer before this problem?

Method 1:

I suggest you to check the status of the issue to keep the computer in a clean boot state.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.

http://support.Microsoft.com/kb/929135

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not the computer to start normal follow step 7 in the link.

Method 2:

I suggest you go through the following article

I can't open the help that was created in Windows Help format (WinHlp32.exe)

http://support.Microsoft.com/kb/917607

Method 3:

This could be a corrupt help file, this could be done by a Bluetooth software. I have
f you have Bluetooth in this computer, the following should work:

a. click on start and type regedit in the search field, then press enter
b. If you are prompted for user account control, click Yes
(c) in the left pane, navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\Client\1.0\Namespaces\OEM\en-US\Topics
d. in the right pane, delete the "BCRM_Bluetooth_Help" string value (REG_SZ)
(if the string is not in the topics, you can find it under titles.)

Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/)

How to back up and restore the registry in Windows.

Tags: Windows

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