Windows 7 - not closing

When I go to Shut Down on Windows 7, it hangs and displays 'Shutting Down' message on the screen - Finally I have turn off the on/off switch. Sometimes it stops, sometimes it doesn't. All the program are closed, nothing obvious is running.

Are there listed errors in the event log that can give a clue as to whats hanging? Once in Event Viewer look "errors" under "(local) event viewer" - summary of administrative activities.

Try a clean boot (step 1) and restart several times. It crashes then? Maybe it's that there is a 'rogue' app which is at the origin of the problem and a clean boot test (step 2) may help establish that one. When you have finished, remember to restore to a normal start (step 3).

Theres a slight possibility it may be a damaged OS or malicious software. So to check the malware, download, install, update (update by right-clicking on its icon and "run as Administrator" and then go to the update tab) and run a complete scan with free malwarebytes. To check a test OS damaged a SFC/scannow scan and see if that reports or whatever that this is fixed.

Tags: Windows

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