Windows 7 Pro remote printing

I have a HP Envy 4500 all-in-one printer.  I am running Windows 7 and my client I remote in running me Windows XP Pro.  The printer was working well remotely.  Recently, my client set to upgrade to Windows 7 Pro and now the printer will not work.  When I print a test page, it says it is printing, and then he said: this is the removal.  When I tried printing with an Epson 310 printer it worked fine.  We uninstalled and reinstalled print drivers and HP printer on both machines a couple of times.  I also tried to install the printer with it physically connected to the computer as a local printer clients.  All the ideas that Windows 7 Pro would print then delete the content?

Hello Claudia,.

  1. You receive an error message/code when you try to print using the HP Envy 4500 all-in-one printer?
  2. Work on the domain environment?

I suggest that you run HP print and Scan doctor to find and fix common printer problems.

Try printing HP and Scan Doctor for Windows

The print spooler can be the cause of the problem, I would recommend that you print queue.

Here is the method of stop print queue to force Windows General.

1. go into Start, control panel and administrative tools. Double click on icon Services.

2. scroll down to the Print Spooler service and right-click on it and select stop. To do this, you must be logged in as an administrator.

3. then you must go to the following directory: C:\WINDOWS\System32\spool\PRINTERS. Delete all files in this folder. This will clear all print queues.

4. now you can go back to the Services console and right click and select start the print spooler service.

You can also go to a command prompt and type net stop spooler or net start spooler to start and stop the service.

See also:

Solve a problem

Hope the helps of information provided. We know the results.

Tags: Windows

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