Windows 7 refuses to receive system updates

I have a windows 7, HP computer and everything was normal, then one day my computer just stopped updating. I checked the windows update and it says that it has been disabled by an administrator...
I'm the admin AND the ONLY account on my HOME computer. I can't change the auto-update feature out of 'never check updates' and I can not manually check. its also preventing me to get windows 10 because I have a reserved copy waiting for me. Please help. : ()

You may have malware on your computer.

Download ESET Removal tool

Burn it to a CD or create a USB bootable thumb with her:

http://www.eset.com/us/download/utilities/

ESET are Live is a live Linux distribution which can scan malware and clean infected files. It runs from a CD/DVD or a USB device, regardless of the host operating system, but has a direct access to the system disks and files. This will eliminate the threats which, under normal conditions, can be impossible to remove.

Download and create your ESET are Live drive

You can also try to do a system restore before you start experiencing this problem:

http://pcsupport.about.com/od/fixtheproblem/HT/system-restore-Windows-7.htm

There are some that will hide your files/folders so that you don't normally see them. I strongly suggest to run a scan on your computer with your antivirus/antimalware software. If you need to, you can also use the Microsoft Safety Scanner, it's free:

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Also, if your files are hidden, check out the following article on how to display the:

http://Windows.Microsoft.com/en-us/Windows7/show-hidden-files

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